Instant or manual
| Delivery | Used for | What you do |
|---|---|---|
| Instant | Accounts with an automatic delivery method, keys and gift cards | Nothing. The buyer receives one of the accounts or codes you saved on the listing, and the order is marked delivered. |
| Manual | Accounts with a manual delivery method, items, currency and top-ups | Deliver within your guaranteed time, then select Mark as Delivered. |
Writing login details for instant delivery
For an instant account, each account is a card with the same sections. The buyer sees them the same way, with a copy button for each value.
| Section | What to enter |
|---|---|
| Account details (required) | Login: the username, email or ID used to sign in. Password: the current account password. |
| Email details | Unless you answered No email linked: the email provider’s sign-in page (Provider URL), and the email’s Login and Password. |
| 2FA details | The Login and Password for the account’s two-factor method, if it has one. |
| Additional info | Backup or recovery codes, security questions and answers, character name, any second password or PIN, and anything else the buyer needs for this account. |
Use Notes for every buyer for steps every buyer should take, such as changing the password and email. Buyers see these notes with their account.
To add many accounts at once, select Add several at once and paste rows copied from a spreadsheet, one account per row, in this column order: login, password, email provider URL, email login, email password, 2FA login, 2FA password, additional info. A line like login:password also works. You see what will be added before anything is saved.
Accounts saved before these sections existed keep their text, and buyers see it as written. When you edit one, its text moves to Additional info so you can fill in the sections.
Check every line works before you publish. Login details are stored encrypted and shown to the buyer only after the payment is confirmed.
Delivering a manual order
- Open the order from your sales. The timer shows how long you have left.
- Read the buyer’s delivery details on the order page, such as their character name or account ID. A password the buyer gave is hidden until you select the eye icon next to it.
- Deliver. For an account, send the login details in the order chat. For items, currency and top-ups, complete the trade or top-up in the game.
- Post proof in the order chat, such as a screenshot of the finished trade.
- Select Mark as Delivered.
Keep delivery on PlayerBay
Send login details and proof only in the order chat. It’s the record our Dispute Team reviews if the buyer opens a dispute.
After you deliver
After you deliver, the buyer checks the order and selects Mark as Received, or the order is marked received when the check ends. Protection then continues for the account’s warranty period, and your earnings become available when it ends. See When your earnings become available.
If you can’t deliver
Before you deliver, you can select Cancel this order and give a reason. The buyer is refunded to their PlayerBay wallet straight away. If your guaranteed delivery time passes, the buyer can cancel the order at any time, so cancel yourself rather than leave the order waiting.