When ranking applies
Recommended is the default order on category pages. Buyers can switch to another order, such as Price: Low to High or Newest First, and then the score plays no part.
When a buyer types in a category page’s search box, results follow how well each listing matches the search, not the score. Your title, tags and description all count for that match.
What makes up the score
| Part | What it measures |
|---|---|
| Seller reputation | Your track record as a seller. The largest part for accounts and items. |
| Offer quality | The listing itself: delivery time, title and, for some product types, price. The largest part for currency, top-ups, keys and gift cards, where buyers compare the offer itself. |
| Fair share | How many listings you already have in the same game. |
A small random adjustment is added each time scores are calculated, so listings with close scores swap places from time to time.
Seller reputation
Your reputation is the same for every listing you have. It’s built from:
- Positive reviews: the share of your reviews that are positive.
- Sales: how many orders you’ve completed. Recent sales count more than older ones.
- On-time delivery: how many orders you delivered before the guaranteed delivery time ran out, over the last 90 days.
- Cancellations: the share of your paid orders cancelled in the last 90 days. At 15% or more this part scores nothing.
- Lost disputes: disputes decided against you in the last 90 days. Disputes that end in your favor don’t count against you.
The 90-day numbers are the same ones shown on your profile. With fewer than 10 orders in 90 days, they count as average.
Account sellers with enough account sales get one more signal: how many account disputes they lost, with extra weight on disputes opened days after delivery. These usually mean an account was recovered or banned after the sale.
New sellers with no completed sales start in the middle of the scale. Reviews our team has hidden don’t count.
Offer quality
- Delivery time: a shorter guaranteed delivery time scores higher, but only as far as you keep it: the points are multiplied by your 90-day on-time rate, so a fast time you often miss earns less than a slower time you keep. The longest delivery times earn nothing here. If you set different times for online and offline, the faster one counts. Instant delivery (accounts and keys with automatic delivery, and gift cards) gets the top score.
- Title: titles that contain words buyers often search for in that game score higher.
- Price (currency, keys and top-ups only): your price is compared with the cheapest like-for-like listing: the same game and the same options, such as server, region, platform or edition, and for top-ups the same amount. Accounts, items and gift cards aren’t ranked on price.
Fair share
All your active listings in one game are counted together, across categories. Your oldest listing gets the full fair share, your second gets less, and your third and later listings get the least.
This keeps one seller from filling a page with many near-identical offers, so buyers see a mix of sellers.
When scores update
- Every listing is scored again each night with your latest reviews, sales and disputes.
- A new active listing gets a score right away.
- Saving an edit to an active listing scores it again right away.
How to rank higher
- Deliver every order before the guaranteed delivery time.
- Set a delivery time you can keep. A fast time you miss costs more than a slower time you keep.
- Resolve problems with the buyer before they turn into a lost dispute.
- Write a clear title with the words buyers search for, such as the game, rank or item name.
- Keep fewer, better listings per game instead of many copies of the same offer.
- For currency, keys and top-ups, keep your price close to the cheapest offer with the same options.
- Avoid cancelling orders: cancellations lower your reputation for 90 days.