Category: Help

How tags and titles are used

• Search: when a buyer searches on a category page, listings are matched on the title, tags and description. Close misspellings still match, so you don’t need to add misspelled versions.
• Recommended order: the title counts when it contains words buyers often search for in that game. Tags don’t count at all. See How offer ranking works.

Currency, top-up and gift card titles are created for you, so these rules mostly matter for accounts, items and keys.

Limits the sell form checks

Links to other websites are removed from descriptions when you save.

What counts as tag abuse

What good looks like

• Keep the title short and readable, with the main product named once.
• Spell game and item names correctly.
• Add only tags that describe the game, platform, item type or offer.
• Use emoji sparingly, if at all.

What happens if you don’t follow these rules

Which listings pause

The 30 days start when you publish the listing and restart each time you confirm its stock. This keeps listings limited to stock you really have.

Warnings and the pause

• 3 days before: we tell you in the app and by email which listings will pause.
• After 30 days: the listing is paused and hidden from buyers. We tell you in the app and by email.

Your listings table shows the time left in the Expires column. A paused listing keeps its page, but buyers see that it’s unavailable.

How to confirm your stock

Any of these restarts the 30 days and puts a paused listing back on sale:

• Turn the listing on in your listings table.
• Change its quantity in your listings table.
• Select several listings and use Status → Active, or Quantity for items, currency, top-ups and manual-delivery accounts.
• Apply a bulk edit file that changes the listing.

Editing and saving a listing also confirms it and restarts the 30 days. If the listing is already paused, turn it on to put it back on sale.

Other reasons a listing is paused

Out of stock

Items, currency and top-ups go inactive when their quantity reaches 0. Set a quantity above 0 to put them back on sale.

An account listing whose last account sold shows as Sold. Add accounts (instant delivery) or raise the quantity (manual delivery) to put it back on sale.

Paused by PlayerBay staff

The listing shows Paused by PlayerBay staff. You can’t turn it back on yourself, and restocking doesn’t bring it back. Contact support if you have questions.

Linked email not answered

Account listings must answer the Linked email question. An older listing that never answered it is paused until you do. Edit the listing, answer the question and save; you can then turn it back on.

Where to find it

Open your seller dashboard and choose Bulk Tools. Pick one of three jobs: Add new listings, Edit existing listings or Update credentials.

Before you start

• One game and category per file. Each category has its own columns and attribute options, so you pick both first.
• Excel or CSV. The Excel file has dropdowns for delivery methods, attributes, units and Yes/No, plus a Valid Values sheet. The CSV comes in a zip with a valid-values file. Use Excel unless you need CSV.
• Required columns end with *. Columns are matched by name, so you can reorder them or delete optional ones.
• Decimals use a dot: 12.5, not 12,5.
• Lists use a pipe: put several images, tags or attribute values in one cell, separated by |. For example: rare | fast.
• Limits: up to 2,000 rows and 5 MB per file. Split bigger batches into several files.

Add new listings

Add gift cards one at a time with the sell form. Bulk Tools can’t add new gift card listings yet.

1. Choose the game and category.
2. Select Download Excel template or Download CSV template. It has one example row; replace it or delete it.
3. For accounts, items and keys, drop your images into the media tray. Then write each image’s file name in the images column, for example hero.png. You can also paste a full image URL.
4. Upload your file and select Validate. Each row is marked ok, warning or error, with the problem written next to it.
5. To fix errors, select Download fix file, correct the rows and upload it again.
6. Select Publish. Valid rows become listings; rows with errors are skipped.
7. For instant-delivery accounts and keys, select Attach credentials and upload the credentials file (see below).

Large batches finish in the background, so you can leave the page. You get a notification when the batch is done.

Edit existing listings

1. Choose the game and category.
2. Select Export Excel or Export CSV. The file is filled in with your current listings.
3. Change what you need: price, stock, title, description, attributes, delivery times, tags or images.
4. Upload the file. If you reference new image files by name, drop them in the tray too.
5. Select Review changes. Each row shows what will change, from the old value to the new one.
6. Select Apply changes.

Rules for editing

• Don’t change product_id. It’s how each row is matched to your listing.
• Only changed rows are applied. Rows you leave as they are aren’t touched.
• Deleting a row never deletes a listing. The listing just stays as it is.
• The game and category can’t be changed here.
• A blank cell clears that field for discount, tags and images. A blank delivery time or delivery method keeps the saved one.
• Descriptions are exported as plain text. An unchanged description keeps its original formatting. An edited one is saved as plain paragraphs, without bold, italics or lists.

What the export includes

• Items, currency and top-ups: all your listings, including paused and out-of-stock ones, so you can restock them.
• Accounts and keys: only listings that are still for sale. Sold and empty ones are left out.
• Keys and gift cards: there’s no quantity column. Stock is the number of codes in the listing’s pool, so it changes only when you add codes or sell them.
• Accounts: the quantity column is for manual-delivery accounts. For instant-delivery accounts it’s left blank and ignored, because their stock is the number of accounts in the listing.

Applying a changed row counts as confirming your stock. It restarts the listing’s 30-day stock clock and turns a paused listing back on if it has stock. Listings paused by our team or for an unanswered Linked email question stay paused. See Keeping listings active.

Update credentials and codes

This job is only for instant-delivery accounts, keys and gift cards. Login details and codes never go in the listing file.

1. Choose Update credentials, then the game and category.
2. Select Export Excel or Export CSV. The file lists each listing’s product_id and title, with empty credential columns. Your current login details are never exported.
3. Fill in the new values:
   • Accounts: one account per row, in the columns login and password (required), email_url, email_login, email_password, 2fa_login, 2fa_password and additional_info. Repeat the product_id on more rows to add several accounts to one listing. They’re added to the listing, and stock goes up by the number of new accounts. An account already in the listing is skipped. Files with the older credentials and notes columns still work.
   • Keys and gift cards: codes in license_key. Separate several codes with |. They’re added to the listing’s pool, and stock goes up by the number of codes.
4. Upload the file, select Review, then Apply credentials.

Credentials are encrypted when they’re saved, and the uploaded file is deleted right after it’s processed.

After Add, the credentials file matches rows by the sku you used in your listing file; repeat the sku on more rows to put several accounts in one listing. In Update credentials, rows are matched by product_id.

Filling in the columns

Your file’s Valid Values reference lists every column for your category. The common ones:

Images

• From the tray: drop the file in the tray and write its file name in the images cell.
• From a URL: paste a full https:// link. We copy the image to PlayerBay, so your listing doesn’t depend on another site.
• Existing images (Edit): leave the exported links to keep them, or remove a link to take that image off.

A file name that isn’t in the tray, or a link we can’t download, is skipped with a warning. The row still goes through.

Troubleshooting

Create the listing

1. Open the sell page and choose the game or platform.
2. Choose the product type: keys or gift cards.
3. Fill in the listing details, described below.
4. Select Review listing, check it, then select Publish listing.

What each type asks for

In the description, say the region, the platform and how to activate the code. Answer the listing’s attributes too, such as region or platform, when the category asks for them.

Your code pool

• Enter one code per line. Duplicates are removed automatically.
• Your stock is the number of unsold codes, so there’s no quantity to type.
• To add, fix or remove codes, edit the listing. Codes already tied to orders aren’t shown and can’t be changed.
• When the pool runs out, the listing stops selling until you add more codes.

Buyers only see a code after their payment is confirmed. Only add codes that are valid and unused.

Region on gift cards

Gift cards only work in their region. Where the listing shows a region, buyers see it at checkout with a reminder to check it matches their account. Make sure the region you choose is the region the codes work in.

What happens when a code sells

1. The buyer pays.
2. Once the payment is confirmed, the buyer gets a code from your pool and the order is marked delivered. You don’t need to do anything.
3. Buyer protection starts. The buyer marks the order received, or it completes on its own when protection ends.

Some card payments are held for a security review first. The code is delivered once the review clears.

If a buyer has a problem

Buyers can open a dispute with the reasons Code doesn’t work or Wrong region, as well as for an order not received. Respond within the time the order shows, with proof the code was valid, a refund offer or a replacement. See Disputes for sellers.

Before you start

• Your seller verification must be approved.
• You must be able to hand over full access to the account, including the login for its email.
• Have the login details, any backup codes and current screenshots ready. For several identical accounts, have each one’s details ready, or keep them in a spreadsheet.

Create the listing

1. Open the sell page and choose the game.
2. Choose the product type and the account category.
3. Fill in the four sections of Listing details, described below.
4. Select Review listing to see the listing as buyers will.
5. Select Publish listing.

About the listing

• Account Title: 3 to 200 characters. Put the most important details first, such as rank, level or rare items.
• Attributes: answer the questions for the game, like platform or region. Required ones must be answered to publish.
• Account Inventory: for some games, select the items and content the account includes. Buyers see exactly what you select.
• Description: 10 to 5,000 characters. Say exactly what the buyer gets, including limits such as a region lock or a linked console.

Don’t put contact details or links to other sites in the title or description.

The Linked email question

Every account is sold with full email access. This question asks which email the buyer gets the login to:

Buyers see your answer on the listing.

Price & stock

Set the price for one account.

• Instant delivery: the stock is the number of accounts you add in the Delivery section. There’s no quantity to type.
• Manual delivery: set the Quantity: how many identical accounts you can deliver.

Photos

Add up to 10 real, current screenshots of the account. JPG, PNG, WebP and GIF are accepted, up to 16 MB each. The first photo is the main image; drag to reorder.

Delivery

Choose a Delivery Method:

• Automatic (instant): add each account as its own card, with Account details (login and password, required), Email details and 2FA details (optional) and Additional info. Select Add another account for more, or Add several at once to paste rows from a spreadsheet. Each buyer receives one account the moment the payment is confirmed. You don’t set a delivery time.
• Manual: you send the login details in the order chat after the buyer pays. Set a Guaranteed delivery time for when you’re online, and optionally one for when you’re offline.

For what to put in the login details, see Delivering an order.

Drafts

A new listing is saved as you type, so you can finish it later on any device. Login details are never saved in a draft; you enter them again before publishing. A draft is deleted 30 days after its last save, or when you select Discard draft.

After you publish

• The listing stays on sale until its last account sells. Each sale takes one account, and a sold account can’t be changed. You can still edit the listing, and add, edit or remove accounts nobody has ordered.
• A listing whose last account sold shows as Sold. Add accounts (instant delivery) or raise the quantity (manual delivery) to put it back on sale.
• Manual-delivery listings pause if you don’t confirm them for 30 days. Instant-delivery listings don’t. See Keeping listings active.
• Recovering an account after you sell it is never allowed. See the account listing rules.

Create the listing

1. Open the sell page and choose the game.
2. Choose the product type: items, currency or top-ups.
3. Fill in the sections of Listing details, described below.
4. Select Review listing, check it, then select Publish listing.

What each type asks for

Every type needs a description of 10 to 5,000 characters. Say exactly what the buyer gets, and don’t add contact details or other sites.

Price, stock and minimum order

• Total Quantity Available: how much you have to sell right now.
• Minimum Offer Quantity: the smallest amount a buyer can order. It must be 1 or more.
• Volume Discounts: for items and currency, give a percentage off when a buyer orders at least a set amount.

When your stock reaches 0, the listing goes inactive. Raise the quantity again and it goes back on sale.

Currency units

Each game’s currency is sold in a fixed unit, set by PlayerBay: a single coin, or thousands (K), millions (M) and so on. The form shows the unit next to the price, the stock and the minimum. For example, if the unit is M, a price of 0.50 is per million, and a stock of 200 means 200 million.

You can have one listing for each currency, amount and delivery method. To change your offer, update the listing you already have.

Delivery

Delivery method

Choose how you’ll hand the order over, from the methods the game offers, such as a trade in the game or the in-game mail. Buyers see the method on your listing.

At checkout, buyers fill in what you need to deliver, such as their character name or account ID. You see these details on the order page.

Guaranteed delivery time

Set two times:

• When online: required. Buyers see it while you’re online.
• When offline: optional. Buyers see it while you’re offline. If you leave it empty, they see your online time instead.

The time a buyer sees at checkout is the one the order keeps. If you don’t deliver within it, the buyer can cancel the order and get their money back.

After a sale

Deliver in the game, then select Mark as Delivered on the order. See Delivering an order.

Listings that aren’t instant-delivery pause after 30 days without a stock confirmation. See Keeping listings active.

Instant or manual

Writing login details for instant delivery

For an instant account, each account is a card with the same sections. The buyer sees them the same way, with a copy button for each value.

Use Notes for every buyer for steps every buyer should take, such as changing the password and email. Buyers see these notes with their account.

To add many accounts at once, select Add several at once and paste rows copied from a spreadsheet, one account per row, in this column order: login, password, email provider URL, email login, email password, 2FA login, 2FA password, additional info. A line like login:password also works. You see what will be added before anything is saved.

Accounts saved before these sections existed keep their text, and buyers see it as written. When you edit one, its text moves to Additional info so you can fill in the sections.

Check every line works before you publish. Login details are stored encrypted and shown to the buyer only after the payment is confirmed.

Delivering a manual order

1. Open the order from your sales. The timer shows how long you have left.
2. Read the buyer’s delivery details on the order page, such as their character name or account ID. A password the buyer gave is hidden until you select the eye icon next to it.
3. Deliver. For an account, send the login details in the order chat. For items, currency and top-ups, complete the trade or top-up in the game.
4. Post proof in the order chat, such as a screenshot of the finished trade.
5. Select Mark as Delivered.

Keep delivery on PlayerBay

Send login details and proof only in the order chat. It’s the record our Dispute Team reviews if the buyer opens a dispute.

After you deliver

After you deliver, the buyer checks the order and selects Mark as Received, or the order is marked received when the check ends. Protection then continues for the account’s warranty period, and your earnings become available when it ends. See When your earnings become available.

If you can’t deliver

Before you deliver, you can select Cancel this order and give a reason. The buyer is refunded straight away: to their card if they paid by card, otherwise as a refund voucher. If your guaranteed delivery time passes, the buyer can cancel the order at any time, so cancel yourself rather than leave the order waiting.

When ranking applies

Recommended is the default order on category pages. Buyers can switch to another order, such as Price: Low to High or Newest First, and then the score plays no part.

When a buyer types in a category page’s search box, results follow how well each listing matches the search, not the score. Your title, tags and description all count for that match.

What makes up the score

A small random adjustment is added each time scores are calculated, so listings with close scores swap places from time to time.

Seller reputation

Your reputation is the same for every listing you have. It’s built from:

• Positive reviews: the share of your reviews that are positive.
• Sales: how many orders you’ve completed. Recent sales count more than older ones.
• On-time delivery: how many orders you delivered before the guaranteed delivery time ran out, over the last 90 days.
• Cancellations: the share of your paid orders cancelled in the last 90 days. At 15% or more this part scores nothing.
• Lost disputes: disputes decided against you in the last 90 days. Disputes that end in your favor don’t count against you.

The 90-day numbers are the same ones shown on your profile. With fewer than 10 orders in 90 days, they count as average.

Account sellers with enough account sales get one more signal: how many account disputes they lost, with extra weight on disputes opened days after delivery. These usually mean an account was recovered or banned after the sale.

New sellers with no completed sales start in the middle of the scale. Reviews our team has hidden don’t count.

Offer quality

• Delivery time: a shorter guaranteed delivery time scores higher, but only as far as you keep it: the points are multiplied by your 90-day on-time rate, so a fast time you often miss earns less than a slower time you keep. The longest delivery times earn nothing here. If you set different times for online and offline, the faster one counts. Instant delivery (accounts and keys with automatic delivery, and gift cards) gets the top score.
• Title: titles that contain words buyers often search for in that game score higher.
• Price (currency, keys and top-ups only): your price is compared with the cheapest like-for-like listing: the same game and the same options, such as server, region, platform or edition, and for top-ups the same amount. Accounts, items and gift cards aren’t ranked on price.

Fair share

All your active listings in one game are counted together, across categories. Your oldest listing gets the full fair share, your second gets less, and your third and later listings get the least.

This keeps one seller from filling a page with many near-identical offers, so buyers see a mix of sellers.

When scores update

• Every listing is scored again each night with your latest reviews, sales and disputes.
• A new active listing gets a score right away.
• Saving an edit to an active listing scores it again right away.

How to rank higher

1. Deliver every order before the guaranteed delivery time.
2. Set a delivery time you can keep. A fast time you miss costs more than a slower time you keep.
3. Resolve problems with the buyer before they turn into a lost dispute.
4. Write a clear title with the words buyers search for, such as the game, rank or item name.
5. Keep fewer, better listings per game instead of many copies of the same offer.
6. For currency, keys and top-ups, keep your price close to the cheapest offer with the same options.
7. Avoid cancelling orders: cancellations lower your reputation for 90 days.

How the review works

1. Complete seller verification. Every seller needs it before listing in any category.
2. On the Seller profile step, choose your Categories. If they include accounts, items or top-ups, the Enhanced security items question appears. Pick everything you plan to sell from the list below.
3. You can list straight away. Our team reviews your choices and may ask you for more information, such as where your stock comes from.

Already verified and want to add one of these? Contact us, choose Selling and payouts, and tell us which items you want to sell.

If our team has questions about your listings in these categories, we’ll contact you. Listings that break the rules can be paused.

Accounts

Crunchyroll, Discord, Disney+, Epic Games, Fortnite, Netflix, Spotify, Valorant.

Items

Discord, Fortnite, Roblox Limiteds.

Top-ups

8 Ball Pool, 99 Nights in the Forest, Amazon, Apex Legends, Arena Breakout, Arknights: Endfield, BGMI, Bigo Live, Blood Strike, Brawl Stars, Call of Duty, Call of Duty Mobile, ChatGPT, Clash of Clans, Clash Royale, Crunchyroll, Dead By Daylight, Delta Force, Destiny 2, EA Play, EA Sports FC, eFootball 2026, Elder Scrolls Online, Fortnite, Garena Free Fire, Genshin Impact, Growtopia, Honkai: Star Rail, Honor of Kings, Identity V, League of Legends, League of Legends: Wild Rift, Marvel Rivals, Metin2, Miliastra Wonderland, Minecraft, Mobile Legends, Netflix, Nintendo, Overwatch, Path of Exile 2, PlayerUnknown’s Battlegrounds, PlayStation, Point Blank, Poppo Live, PUBG Mobile, Pokemon Go, Pokemon TCG Pocket, Rainbow Six Siege X, Roblox, Rocket League, Rust, Sea of Thieves, Silkroad Online Türkiye, Sniper Duels, Spotify, Super Sus, TikTok, Valorant, Whiteout Survival, WolfTeam, World of Warcraft, Wuthering Waves, Xbox, Yalla Ludo, ZEPETO, Zenless Zone Zero, Zula.