These rules add to the seller rules, which apply to every category.
Who can sell top-ups
You must be a verified seller. Top-ups need fast, exact delivery, so our team reviews who sells them, looking at your sales history and feedback. Many top-up games are also on the list of categories that need approval.
What you can sell
- Premium in-game currency such as diamonds, V-Bucks, Robux, credits or coins.
- Battle passes, bundles, skins, upgrades and other in-game purchases.
- Subscriptions and gift top-ups for apps and platforms in the Top-Ups category.
Everything must be bought through official or authorized channels and delivered with the delivery method on your listing.
What isn’t allowed
- Accounts of any kind, including shared, family, pre-leveled or throwaway accounts used to deliver a top-up.
- Subscriptions sold as a longer plan than they are, such as a renewable 1-month plan listed as 3, 6 or 12 months.
- Trials or limited plans listed as full products.
- Top-ups from unauthorized resellers, bots, exploits or unofficial methods.
- Top-ups paid with stolen cards or any unauthorized payment method.
Setting up the listing
- Amount: pick the top-up amount from the list. The title is created for you.
- Delivery method: choose how you deliver, such as by account ID or a game pass. The methods offered depend on the game.
- Delivery details: the buyer enters what you need at checkout, such as their user ID or character name. If your method needs the buyer’s login, it’s sealed at checkout. Don’t ask for it in chat.
- Description: state the quantity, platform, region and anything the buyer must do.
For Roblox game pass orders, checkout tells the buyer that the transfer takes 5 days and that Roblox keeps a 30% fee, which the seller doesn’t cover.
Proof of delivery
Send proof in the order chat after every order. Missing or unclear proof means a dispute is likely to go to the buyer.
| Proof | What it shows |
|---|---|
| Game or platform screenshot | The buyer’s user ID or account ID, and the new balance, delivered amount or upgrade. |
| Receipt | The official confirmation from the game, platform or authorized seller. |
| Manual top-up confirmation | The buyer’s ID together with the payment confirmation. |
Handling orders
- Deliver before the guaranteed delivery time.
- Keep records of every transaction.
- Respond quickly if the buyer raises a problem or a dispute.
Disputes on top-ups have a short response time:
When you’re paid
Earnings from a top-up order become available when its buyer protection ends, counted from when the order completes:
See When your earnings become available. For seller fees on top-ups, see Fees.
What happens if you break these rules
| Problem | What our team can do |
|---|---|
| Misleading listings or offers outside PlayerBay | Warn you and pause your listings. A second offense can lead to a ban. |
| Unauthorized top-up sources | Ban your account on the first offense. |
| Fraud, harassment or stolen payment methods | Ban your account and hold your payouts while buyers are repaid. |
| Missing or false proof | Decide the dispute for the buyer, hold your payouts or pause your listings. |