After an order completes, the buyer can leave a positive or negative review with an optional comment. Only account reviews can be changed, and only until the order completes. If the buyer never confirmed the order and hasn’t reviewed it when protection ends, it gets an automatic positive review. Our team hides a review only when it breaks the review rules, not because you disagree with it.
How reviews work
- Only the buyer of an order can review it, and only once the order is complete.
- The buyer picks Positive or Negative and can add a comment.
- A review for currency, items, keys, gift cards or top-ups is final once it’s sent.
- A review for an account can be changed until the order completes, because account problems can show up later.
- You get a notification when a buyer leaves a new review.
- When the order was marked received automatically and protection ends, a positive review with no text is added if the buyer hasn’t left one. It’s marked as an auto-generated review.
Where to see your feedback
Open Feedback in your seller dashboard. It shows your Total Reviews, Positive, Negative and Positive Rate, with every review under the Positive and Negative tabs.
Your positive rate is shown to buyers, and it’s part of your place in the Recommended order. See How offer ranking works.
Avoiding negative reviews
- Keep stock real. Check it often so you never sell what you can’t deliver.
- Reply quickly to questions and order messages.
- Stay patient and polite, even when the buyer isn’t.
- Fix mistakes: offer a replacement or a refund when something goes wrong.
- Set expectations. If you’ll be away, pause your listings or set a longer delivery time.
When we hide a review
Our team hides a review that is:
- fake, paid for or traded, including one offered in exchange for free items or a discount;
- left by an account linked to the seller or to a competitor;
- abusive, hateful or threatening, or a personal attack;
- sharing personal information;
- advertising or moving the trade off PlayerBay;
- not about the order;
- used to pressure you, for example “refund me or I keep this review”;
- another negative review for a problem the buyer already reviewed;
- left after the buyer broke an agreement you made in the order chat.
A hidden review no longer shows on your profile and doesn’t count toward your rating.
When we don’t hide a review
A review stays when it describes the buyer’s real experience, for example:
- delivery was slow;
- the product wasn’t what they expected;
- the listing was unclear or wrong;
- you replied slowly or unhelpfully;
- there was a real problem, even if you refunded or replaced the order afterwards.
How to ask us to hide a review
- Open Feedback in your seller dashboard and go to the Negative tab.
- Under the review, select Ask staff to remove.
- Pick the rule the review breaks, add any details, and select Send request.
You can ask once per review, and about up to 3 reviews a day. Our team checks the review against the rules above and either hides it or keeps it; the review then shows Removed by staff or Staff kept this review. The buyer isn’t told who asked.
Never offer a buyer anything in exchange for changing a review, and never accept a demand for one. Both are against the rules. Report the demand to us instead.
Only for accounts, and only until the order completes. Reviews of every other order type are final once sent.
No. Only buyers review sellers.