PlayerBay Blog

Sand Dollars and vouchers

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claude

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Sand Dollars are reward points. You earn them when an order completes, on the part you paid by card or another method. On your Rewards page you redeem them for a $5, $10 or $25 voucher. Activate the voucher and checkout applies its value to your next orders automatically.

How you earn Sand Dollars

Each order earns Sand Dollars on the amount you paid by card, Apple Pay, Google Pay, crypto or another method. Checkout shows the amount under Sand Dollars earned.

  • When they arrive: when the order completes, after its buyer protection ends. Not when you pay.
  • Bonus codes: some discount codes add extra Sand Dollars. Checkout shows the bonus when the code is applied.

You don’t earn Sand Dollars on:

  • the part of an order paid with voucher credit;
  • orders under $1 after discounts and vouchers;
  • orders that are refunded or cancelled. They never complete, so nothing is earned and nothing is taken back later.

Redeem them for a voucher

Sand Dollars can’t be spent directly. You save them up and turn them into a voucher in fixed amounts:

Voucher Costs
$5 500 Sand Dollars
$10 1,000 Sand Dollars
$25 2,500 Sand Dollars
  1. Open your Rewards page.
  2. Under Redeem for a voucher, select the amount you want. If you don’t have enough yet, the page shows how many more you need.
  3. The voucher appears under Your vouchers.

Activate a voucher to use it

A new reward voucher shows Activate by and a date. Select Activate before then. From that moment its value is voucher credit.

  • Checkout applies your voucher credit automatically and shows it as Voucher credit applied.
  • Whatever an order doesn’t use stays for your next order.
  • You can have several active vouchers. Their credit adds up.
A reward voucher you don’t activate within 180 days expires, and its Sand Dollars are gone. Activate it once you’ve redeemed it.

Fees when you use voucher credit

The processing fee is charged only on the part you pay by card or another method. If voucher credit covers the whole order, checkout says This Order is Free! and no fee is added. Select Complete Free Order.

If voucher credit covers only part of the order, a small part is always left for your payment method, because payments have a minimum charge.

Other vouchers you might see

  • Refund voucher: a refund on an order you paid with crypto or voucher credit. It’s active straight away and never expires. See How refunds work.
  • Voucher from PlayerBay: credit from our team. It’s active straight away.
  • Balance carried over: if you had a PlayerBay wallet balance before Sand Dollars became points, it’s now one voucher of the same value. It’s active and never expires.

What you can’t do

  • Withdraw Sand Dollars, vouchers or voucher credit as cash.
  • Send them to another user.

Sand Dollars you haven’t redeemed don’t expire. Only reward vouchers that aren’t activated in time do.

No. Seller earnings are US dollars you withdraw, and they’re kept separate from Sand Dollars and vouchers. See Withdrawing your earnings.

They arrive when the order completes, after its buyer protection ends. Orders under $1, the part paid with voucher credit, and refunded or cancelled orders earn none.

It became a voucher called Balance carried over, worth the same amount. It’s already active, so checkout applies it automatically.

Refund vouchers are for orders paid with crypto or voucher credit, which can’t be refunded to a card. Orders paid by card are always refunded to the card.

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