Find your order
After payment you’re taken to the order page. To open it later, go to Purchases and select the order.
How you receive it
| Order type | Where it arrives |
|---|---|
| Account with instant delivery | The Account Credentials card on the order page. Click Reveal Credentials. Each value, such as the login, password and email details, has its own copy button. |
| Game key | The order page. Click Reveal Key. |
| Gift card | The order page. Click Reveal Code. |
| Everything else | The seller delivers by hand and keeps you posted in the order chat. |
For orders the seller delivers by hand, the order chat starts with the delivery details you gave at checkout. Passwords are hidden there. While the seller works on it, the order shows Seller is preparing your delivery and the time left.
For an instant order, use Contact Seller on the order page if you need the seller.
Confirm the order
- Check that you received everything the listing promised. For an account, sign in and secure it first.
- Click Mark as Received.
- For an account, tick the boxes in Order received confirmation, then confirm.
Confirming marks the order received. It stays protected after that, but you can no longer raise a dispute yourself: contact support from the order page if something goes wrong.
Your check time and buyer protection
If you don’t confirm, the order is marked received when your check time ends. The order page shows the date next to Will be marked Received:. After that it shows Protected until and the date protection ends.
If something goes wrong
- Not delivered in time: once the delivery time has passed, cancel the order for a refund. See Cancelling an order the seller didn’t deliver.
- Delivered but wrong: raise a dispute from the order page before your check time ends. For instant-delivery accounts and gift cards, select Contact seller first. See How disputes work.