To delete your account, go to Settings, select Delete under Delete Account, type your email and select Email me the link. Then open the link we send while signed in to PlayerBay. It works for 24 hours. Deletion is permanent and removes your Sand Dollars, vouchers, profile and listings.
Before you delete
You can’t delete your account while you have open orders, purchases still under buyer protection, or earnings left to withdraw.
- Finish your open orders. Wait until every order you bought or sold is complete, refunded or cancelled.
- Wait for buyer protection to end. If something you bought is still under buyer protection, you can delete your account once the protection period on it ends. You can still open a dispute until then.
- Withdraw your seller earnings. Request a withdrawal for your available balance and wait until it’s paid.
- Use your Sand Dollars and vouchers. Redeem Sand Dollars for a voucher and use your voucher credit on an order first. They can’t be withdrawn, and they’re lost when the account is deleted.
- Request your affiliate earnings. Affiliate earnings not yet paid out are lost. The deletion dialog shows what you’d lose before you confirm.
- Add an email if you signed up with Steam. We need a real address to send the confirmation link.
Deletion can’t be undone. We can’t restore a deleted account, its Sand Dollars, its vouchers or its history.
Delete your account
- Go to Settings and stay on the General tab.
- Under Delete Account, select Delete.
- Type your email address to confirm, then select Email me the link.
- Open the email and select Delete My Account on the device where you’re signed in to PlayerBay.
Your account is deleted only when you open the link while signed in. If you change your mind, ignore the email: the link expires after 24 hours and nothing is deleted.
Open Settings
What’s removed
- Your profile and settings, your Sand Dollars and your vouchers.
- Your delivery details and connection data on the orders you bought.
- Your shop and listings, which come off the marketplace.
- Conversations you started, and your messages in other conversations, except order chats.
- Your sign-in methods, sessions, passkeys and two-factor settings.
- Your seller verification and its documents.
The orders themselves and their order chats stay, because the other buyer or seller needs their order history. Your username no longer links to a profile.
If you verified as a seller, your ID can’t be used to verify a new account. To see what data we keep after deletion and why, read our Privacy Policy.
Don’t open the link. Change your password, because someone else may be signed in to your account, and check Active Sessions under Settings, Security.
Yes. You don’t need to delete your account to stop using it. Turn your listings off and turn off the notifications you don’t want.