Category: Policies

Overview

This article describes PlayerBay’s refund and return policy across all categories. These policies guide PlayerBay’s decision in refunding orders when both parties are in disagreement.

• Contact the seller first about product returns for refunds.
• Refund requests are applicable within the warranty period (free or extended).
• Refunds may take up to one week to process.

Once an order is canceled, funds will be credited to your PlayerBay balance. Refunds back to the original payment method require contacting support.

Accounts

Eligible for Refund

• The account was compromised.
• The account was not delivered within the guaranteed delivery time.
• Login details are incorrect.
• The account is not full access (e.g., no email access or unable to change email).
• The account is not as described and has not been altered by the buyer.

Not Eligible for Refund

• The order was delivered but purchased by mistake.
• Login details were changed by the buyer.
• The account was altered by the buyer (e.g., played on or items purchased).
• The account was banned due to buyer actions (e.g., botting, toxic behavior).

Boosting

Eligible for Refund

• The seller failed to deliver the boost within the guaranteed time.
• The seller caused harm to the account (e.g., demotions, ruined stats).
• Valuable items were used or taken without permission.
• The seller used third-party programs causing bans.

Not Eligible for Refund

• The order was delivered but purchased by mistake.
• The guaranteed delivery time has not passed.
• Buyer actions interrupted the boost or access to the account.

Currency & Items

Eligible for Refund

• The seller failed to deliver the order within the guaranteed time.
• Items/currency were received through fraud or cheating.
• Only partial delivery was made within the guaranteed time.

Not Eligible for Refund

• The order was delivered but purchased by mistake.
• The guaranteed delivery time has not passed.
• Incorrect account/character name provided by the buyer.

Requesting Refunds

To request a refund:

• Contact the seller first. If the order was not completed, they may cancel it.
• If there is a disagreement, raise a dispute.
• Our team will investigate and take appropriate action.

Refunds are credited to your PlayerBay balance. For refunds back to your original payment method, please contact support.

Introduction

PlayerBay is a marketplace that allows users to offer, sell, and buy digital goods and services. By accessing or using our platform, you agree to be bound by these Terms of Service. If you do not accept these terms, do not use PlayerBay. For full legal details, review this document carefully.

User Responsibilities

• Age and Eligibility: Users must be at least 18 years old or meet the legal age of majority in their jurisdiction.
• Account Security: Users are responsible for maintaining the confidentiality of their account credentials.
• Prohibited Activities: Users must not engage in fraudulent activities, misuse the platform, or violate any applicable laws.

Transactions and Fees

PlayerBay facilitates transactions between buyers and sellers. All payments and refunds are processed according to our policies. Sellers are responsible for applicable fees, which are outlined on the Fees page.

Intellectual Property

All content, trademarks, and intellectual property on PlayerBay are owned by their respective holders. Users must not infringe on third-party rights when listing or purchasing items on the platform.

Limitation of Liability

PlayerBay provides services “as is” and “as available.” We are not liable for any damages resulting from your use of the platform. For specific limitations, review this section in detail.

Amendments and Termination

PlayerBay reserves the right to update these Terms of Service at any time. Continued use of the platform constitutes acceptance of the updated terms. We may terminate accounts for violations or inactivity.

Contact Information

If you have any questions about these terms, contact us at:
Email: [email protected]

Introduction

This Privacy Policy describes your privacy rights regarding the use, storage, sharing, and protection of your Personal Information by PlayerBay, operating the website playerbay.com (“Site”). It applies to the Site and all related sites, applications, services, and tools where this policy is referenced. Please check back periodically for updates.

Scope and Consent

• By using our Site, you acknowledge that you have read and accepted this Privacy Policy, the Site’s Terms, and all of the Site’s Policies.
• Personal Information generally includes information that can identify a specific person. This does not include information that has been anonymized.
• Third-party websites linked from our Site are not governed by this Privacy Policy.

Collection of Personal Information

You can browse the Site without telling us who you are. However, if you choose to provide Personal Information, it may include:

• Name, email address, phone number, and physical address.
• Transactional details and account activities.
• Correspondences through the Site’s chat and other communication tools.
• Device information, including IP address and browser data.

Use of Personal Information

• Provide services and customer support.
• Prevent fraud, security breaches, and prohibited activities.
• Improve services, content, and advertising.
• Contact you for account-related issues or promotional purposes (with your consent).
• Comply with legal obligations and protect PlayerBay’s rights.

Storage and Security

Your information is stored securely on our servers. We use encryption, firewalls, and other safeguards to protect your data. However, no system is 100% secure, so we encourage you to take precautions with your account.

Sharing of Information

• We may share your information with service providers who assist with our operations.
• Information may be disclosed to law enforcement in response to legal requests.
• We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent.

Cookies and Tracking Technologies

The Site uses cookies and similar technologies to enhance your experience, improve functionality, and deliver targeted advertisements. You can manage cookies through your browser settings.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]
Address: PlayerBay Privacy Team, 2301 S CAPITAL OF TEXAS HWY BLDG H AUSTIN, TX 78746.

Overview

PlayerBay is committed to protecting intellectual property rights and complying with the Digital Millennium Copyright Act (DMCA). This policy outlines the steps for reporting copyright infringement or responding to a takedown notice.

Reporting Copyright Infringement

If you believe that content on PlayerBay infringes your copyright, you may submit a DMCA takedown notice. Your notice must include the following:

• Your full name, mailing address, phone number, and email address.
• A clear description of the copyrighted work you believe is being infringed, including its location on PlayerBay (e.g., URL or listing ID).
• A statement that you have a good faith belief that the use of the material is unauthorized by the copyright owner, its agent, or the law.
• A declaration, under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on their behalf.
• Your physical or electronic signature.

Submit your notice to:
Email: [email protected]
Mailing Address: PlayerBay DMCA Agent, 123 PlayerBay Street, Example City, EX 12345.

Responding to a DMCA Takedown Notice

If your content has been removed due to a DMCA takedown notice, and you believe it was removed in error or that you have the right to use the material, you can submit a counter-notification. Your counter-notification must include:

• Your full name, mailing address, phone number, and email address.
• Identification of the material that was removed or disabled, including its location before it was removed (e.g., URL or listing ID).
• A statement, under penalty of perjury, that you have a good faith belief that the material was removed as a result of mistake or misidentification.
• A declaration that you consent to the jurisdiction of the federal court in your location and that you will accept service of process from the person who submitted the DMCA takedown notice.
• Your physical or electronic signature.

Submit your counter-notification to:
Email: [email protected]
Mailing Address: PlayerBay DMCA Agent, 2301 S CAPITAL OF TEXAS HWY BLDG H, Austin, TX 78746.

Additional Information

Repeated infringement of intellectual property rights may result in the suspension or termination of your PlayerBay account. If you have further questions, please contact us at [email protected].