PlayerBay Blog

Category: Help

  • Deposits

    Deposits

    Payment Methods

    Users can pay for PlayerBay orders through Debit/Credit Card, Apple Pay, Google Pay, Cryptocurrencies (Bitcoin, Ethereum, Tether, Dogecoin, and more), iDEAL, and Klarna. PayPal is not currently supported as a deposit method.

    Deposit Fees

    All payments, regardless of method, incur an 8% percentage fee and a $0.30 flat fee. After depositing, you can use your PlayerBay balance for purchases without additional fees.

    Example: If you deposit $5, a fee of $5 * 0.08 + $0.30 = $0.70 will apply. You will pay $5.70 in total. If an order is canceled, $5 will be returned to your PlayerBay balance. If you receive a refund, the fees will also be refunded.

    Payment Method Details

    • Debit/Credit Card: Visa, Mastercard, JCB, American Express, and Discover are supported worldwide. Use a card with 3D Secure enabled to ensure acceptance. Refunds can take up to 5 business days, and verification may be required.
    • Apple Pay: Available worldwide on Apple devices using Safari. Ensure Touch ID is enabled for access. Refunds can take up to 5 business days, and verification may be required.
    • Google Pay: Supported worldwide on mobile devices using Google Chrome. A card must be linked to your Google Pay account. Refunds can take up to 5 business days, and verification may be required.
    • Cryptocurrencies: Payments in Bitcoin, Ethereum, Tether, Dogecoin, and more are supported. Deposits may take about 1 hour to process after blockchain confirmation. Refunds are processed only in Bitcoin, regardless of the cryptocurrency used for the deposit.
    • iDEAL: Available for users in the Netherlands. Payments are made in Euros (€). Verification may be required.
    • Klarna: Direct banking method available in Austria, Germany, Belgium, Netherlands, and the UK. Payments are made in Euros (€). Verification may be required.

    Additional Information

    Please ensure your payment information is accurate to avoid delays. If you encounter any issues with your deposit, contact PlayerBay support for assistance.

  • Bug Bounty

    Bug Bounty

    Why is the bug bounty a big deal?

    We love our in-house penetration testers. They’re talented white hat hackers who work hard to keep PlayerBay one of the most secure in-game item marketplaces in the world. However, there are only so many of them, and PlayerBay’s global infrastructure grows larger and more complex every month.

    Now, white hat hackers around the world can search our system for any flaws large or small and get paid for it. Bug hunters may earn rewards for anything from minor bugs to critical flaws, as long as they impact our service or security of the system.

    How does the bug bounty program work?

    1. You find something you think might be a bug, flaw, or vulnerability in our service.
    2. You report it to us via email: [email protected].
    3. Our dev team evaluates your report to determine the impact that the issue has on our service.
    4. You get cash in your PlayerBay balance depending on the severity of the issue you’ve uncovered.
    5. Bounties can range from $10 for minor issues to over $5,000 for critical flaws.
  • Pricing and Fees

    Pricing and Fees

    Sales Fees

    PlayerBay applies sales fees based on the category of the item being sold. Fees are only charged for completed transactions, not for canceled orders.

    • Currency: 5% sales fee. For example, if you sell currency worth $5, you will receive $4.75 in your PlayerBay balance.
    • Accounts, Items, and Boosting: 10% sales fee.

    Game-Specific Sales Fees

    Some games have different sales fees based on service requirements and market conditions. Explore the fees for each category below:

    Currency

    GameFee
    Rust Coins⬇️ 0%
    Garena Free Fire Diamonds⬇️ 0%
    EA FC24 Points⬇️ 0%
    Wuthering Waves Lunite⬇️ 0%
    Zenless Zone Zero⬇️ 0%
    Elder Scrolls Online Crowns⬇️ 0%
    PUBG G-Coins⬇️ 0%
    PUBG Mobile UC⬇️ 0%
    Brawl Stars Gems⬇️ 0%
    Genshin Impact Genesis Crystals⬇️ 0%
    Honkai: Star Rail Oneiric Shard⬇️ 0%
    Mobile Legends Diamonds⬇️ 0%
    Call of Duty Points⬇️ 0%
    Call of Duty Mobile CP⬇️ 0%
    Clash Royale Gems⬇️ 0%
    Clash of Clans Gems⬇️ 0%
    Growtopia Gems⬇️ 0%
    Valorant Points⬇️ 0%
    Old School RuneScape Gold⬇️ 1.5%
    RuneScape 3 Gold⬇️ 1.5%
    World of Warcraft Gold⬇️ 1.5%
    WoW Classic Era Gold⬇️ 1.5%
    WoW WotLK Gold⬇️ 1.5%
    Lost Ark Gold⬇️ 3%
    Warframe Platinum⬇️ 3%
    New World Gold⬇️ 3%
    Fortnite V-Bucks⬆️ 10%
    Pets Go Diamonds⬆️ 15%
    Fisch C$⬆️ 15%
    Pet Simulator 99 Gems⬆️ 15%
    Toilet Tower Defense Gems⬆️ 15%
    Blade Ball Tokens⬆️ 15%
    Anime Defenders Gems⬆️ 15%
    Anime Defenders Trait Crystal⬆️ 15%

    Items

    GameFee
    Old School RuneScape Items⬇️ 3%
    RuneScape 3 Items⬇️ 3%
    Roblox Items⬆️ 15%
    Adopt Me Items⬆️ 15%
    Anime Defenders Items⬆️ 15%
    Blade Ball Items⬆️ 15%
    Blox Fruits Items⬆️ 15%
    Murder Mystery 2 Items⬆️ 15%
    Pets Go⬆️ 15%
    Pet Simulator 99 Items⬆️ 15%
    Roblox Limiteds⬆️ 15%
    Roblox Rivals⬆️ 15%
    Roblox Anime Reborn⬆️ 15%

    Accounts

    GameFee
    League of Legends Accounts⬆️ 15%
    Adopt Me Accounts⬆️ 15%
    Anime Defenders Accounts⬆️ 15%
    Valorant Accounts⬆️ 15%
    Roblox Accounts⬆️ 15%
    Clash of Clans Accounts⬆️ 15%
    Brawl Stars Accounts⬆️ 15%
    Fisch⬆️ 15%
    Overwatch 2 Accounts⬆️ 15%
    Anime Vanguards⬆️ 15%
    Call of Duty Accounts⬆️ 20%
    Fortnite Accounts⬆️ 20%
    Rainbow Six Siege Accounts⬆️ 20%
    Grand Theft Auto 5 Accounts⬆️ 30%

    Deposit Fees

    Deposits incur an 8% percentage fee and a $0.30 flat fee. After depositing, you can use your balance without additional fees.

    Example: If you deposit $5, a fee of $0.70 will apply, and you will pay $5.70 in total. If an order is canceled, your balance will be refunded without additional fees.

    Withdrawal Fees

    Withdrawals are subject to method-specific fees. Ensure your withdrawal information is accurate to avoid delays.

    • Payoneer: 4% fee + $2 flat fee.
    • SEPA Bank Transfer: 4% fee + $5 flat fee.
    • Skrill: 5% fee + $1 flat fee.
    • Cryptocurrency: BTC/ETH incur a 6% fee + $20 flat fee.

    Example: If you withdraw $100 to Payoneer, a fee of $6 will apply, and you will receive $94.

    Additional Notes

    Payment and withdrawal fees are calculated based on transaction specifics. Refer to the examples provided for detailed calculations.

  • Withdrawals

    Withdrawals

    How to Withdraw Your PlayerBay Balance

    Users can make withdrawals of their PlayerBay balance via SEPA Bank Transfer, Payoneer, BTC, ETH, or Skrill. Withdrawals are processed automatically, except for BTC/ETH and SEPA withdrawals, which are processed by the PlayerBay Team and take up to 5 business days.

    Withdrawals are only available for sellers. You will see the withdrawal option after your first completed sale. The minimum withdrawal amount for all payment methods is $10, except cryptocurrency withdrawals.

    Withdrawal Fees

    • Payoneer: 4% percentage fee + $2 flat fee. Withdrawals are processed in USD ($).
    • SEPA Bank Transfer: 4% percentage fee + $5 flat fee. SEPA withdrawals are processed in Euros (€), with currency converted from USD to EUR at the time of submission.
    • Skrill: 5% percentage fee + $1 flat fee. Skrill withdrawals are processed in Euros (€), with currency converted from USD to EUR at the time of submission.
    • Cryptocurrency: BTC minimum withdrawal is $100; ETH minimum withdrawal is $200. Both BTC and ETH have a flat withdrawal fee of $20, plus a 6% withdrawal fee.

    Payment Method Details

    • SEPA (Single Euro Payments Area) Bank Transfer: Processed in Euros (€) and available for most banks in Europe. Ensure your bank account supports SEPA payments.
    • Skrill: Withdrawals are processed in Euros (€). You must have a Skrill account to receive funds.
    • Cryptocurrency: Cryptocurrency withdrawals are available for Bitcoin (BTC) and Ethereum (ETH). Ensure your wallet address is correct when requesting a withdrawal.
    • Payoneer: Withdrawals are processed in USD ($). Link your Payoneer account to request a withdrawal.

    Additional Information

    Please ensure that your withdrawal information is accurate and up to date to avoid delays. For further details about fees and supported payment methods, check out our article on Payment Fees.

    If you encounter any issues with your withdrawal, contact PlayerBay support for assistance.

  • TradeShield Help

    TradeShield Help

    TradeShield for Buyers

    PlayerBay’s TradeShield guarantees that all trades are legitimate and keeps you safe from scammers. PlayerBay takes full responsibility for the entire buying process in the marketplace. Buyers are fully protected against sellers who do not deliver their items or deliver items that are different from the original listing.

    PlayerBay holds the seller’s funds until you receive your order and confirm everything is okay. Once the item is delivered, the amount paid is released to the seller. If a dispute arises, PlayerBay protects the buyer by freezing the payment until the issue is resolved. If the item was not delivered or was not as described in the listing, the buyer will get a full refund.

    TradeShield for Sellers

    PlayerBay’s TradeShield protects all sellers from fraud and chargebacks. PlayerBay takes full responsibility for the entire selling process in the PlayerBay marketplace. All TradeShield features are completely free of charge and are in effect during every transaction.

    If fraudulent payments or chargebacks are attempted, PlayerBay protects sellers by fulfilling payments to sellers regardless of dispute outcomes. Sellers will always receive their payments for in-game items. PlayerBay resolves disputes with third-party payment providers without bringing users into the process.

    TradeShield Account Warranty

    To protect customers from account recovery fraud, PlayerBay enforces a 5-day warranty policy for account sales. During this period, buyers can dispute the purchase if they face issues such as loss or alteration of the purchased account. These issues can be resolved with the seller or through a refund request.

  • Seller Rules and Guidelines

    Seller Rules and Guidelines

    Overview

    All new offers should comply with the following rules. Breaking these rules can lead to account suspension, either temporarily or permanently.

    If you are selling accounts, make sure to also read: Account Seller Rules.

    Delivering Orders

    1. On-Time Delivery:
      Sellers must deliver orders within the guaranteed delivery time. Frequent late deliveries or failures may lead to listing removal.
    2. If You’re Late or Partially Delivering:
      Obtain buyer approval for any delays or incomplete deliveries. Failure to do so may result in full refunds if disputes arise.
    3. Marking Orders as Delivered:
      Only mark orders as delivered once fully completed. Premature marking may make buyers eligible for full refunds in disputes.

    What’s Prohibited

    1. Scamming or Fraud:
      Attempts to scam or defraud buyers will lead to permanent bans. PlayerBay has zero tolerance for scams.
    2. Outside Communication:
      All communication must remain on PlayerBay’s chat system, except for boosting orders requiring voice chat.
    3. Advertising:
      Advertising other websites or marketplaces is prohibited.
    4. External Payments:
      Payments must be made through PlayerBay. Discussing or arranging outside payments is forbidden.
    5. Be Respectful:
      Always treat buyers professionally, even during disputes. Harassment, threats, or insults are unacceptable.

    Handling Disputes

    1. Account/Boosting Orders:
      Respond within 12 hours with proof or a solution.
    2. Currency/Item Orders:
      Upload proof within 2 hours to avoid buyer refunds.
    3. Pending Delivery Orders:
      Upload proof of delivery immediately after sending currency/items.

    Feedback and Fairness

    1. Feedback Integrity:
      Follow PlayerBay’s guidelines for feedback. Misuse may result in action.
    2. Respect for Other Sellers:
      Do not slander or demean other sellers without basis.

    Marketplace Guidelines

    1. Holding Funds:
      Funds may be held for up to 30 days if scams or fraud are detected.
    2. No Random Listings:
      Lottery, raffle, or random offers are not allowed.
    3. Original Descriptions:
      Avoid copying other sellers’ descriptions unless exempt (e.g., smurf accounts).
    4. Fake Pricing:
      Unrealistic pricing of listings is prohibited.
    5. Correct Categories:
      Ensure offers are listed in the right category and game.

    Requirements for Sellers

    1. Age Limit:
      Sellers must be 18 years or older to use PlayerBay.
    2. One Account Per Seller:
      Multiple accounts are prohibited unless approved. Teams can share login details.

    Improving Your Listings

    1. Clear Descriptions:
      Keep titles and descriptions concise and relevant.
    2. No Copyrighted Images:
      Avoid using copyrighted images in listings or profile pictures.

    By adhering to these rules and guidelines, you can ensure a smooth and professional experience on PlayerBay!

  • Deposits

    Deposits

    Users can pay for PlayerBay orders through Debit/Credit Card, Apple Pay, Google Pay, Cryptocurrencies (Bitcoin, Ethereum, Tether, Dogecoin and more), iDEAL and Klarna.
    ​
    ​Fees
    ​
    All payments, made by any payment method, will incur a percentage fee of 8% and a 0.3 USD flat fee. After making a payment, you are able to make purchases on PlayerBay with no additional fees.

    Example

    If you need to pay for an order worth 5 USD, a fee of 5 * 0.08 + 0.3 = 0.70 USD will apply. You will pay 5.70 USD in total. If the order is cancelled, 5 USD will be added to your PlayerBay Balance. If you receive a refund of the payment, the fees will be refunded too.

    Deposit payment methods

    • Debit/Credit Card – Debit/Credit Card – Visa, Mastercard, JCB, American Express and Discover cards are supported worldwide. Refunds can take up to 5 business days. Verification may be required for this payment method. Use a card with 3D Secure enabled to make sure your card is accepted.
    • Apple Pay – Apple Pay is supported worldwide on Apple devices (iPhone, Mac, iPad) using the Safari browser. Make sure you have touch ID enabled to see the payment method. Refunds can take up to 5 business days. Verification may be required for this payment method.
    • Cryptocurrencies – Crypto payments can take about 1 hour to show up in your account and will only go through after receiving blockchain confirmation. Make sure to send the exact amount of BTC or ETH displayed in deposit page to speed up processing. Crypto payments do not require any verification and have no payment limits. Refunds for crypto payments can only be done in Bitcoin, regardless of the cryptocurrency you paid in.
    • Google Pay – Google Pay is supported worldwide on mobile devices using Google Chrome. Make sure you have a card connected to Google Pay to see the payment method. Refunds can take up to 5 business days. Verification may be required for this payment method. Use a card with 3D Secure enabled to make sure your card is accepted.
    • iDEAL – Direct banking payment method, only available in the Netherlands. Payment is made in EUR. Verification may be required for this payment method.
    • Klarna – Direct banking payment method, only available in Austria, Germany, Belgium, Netherlands, UK. Payment is made in EUR. Verification may be required for this payment method.
      ​
      Note: PayPal is not an available deposit method.
  • How to Buy an Account?

    How to Buy an Account?

    How to Buy an Account on PlayerBay.com

    Step 1: Navigate to the “Accounts” Section

    1. Select the “Accounts” section in the top bar of the PlayerBay.com website.
    2. Choose the game for which you wish to purchase an account.

    Step 2: Browse and Select an Account

    1. Look through the list of accounts available for your chosen game.
    2. Carefully review each listing:
      • Title: Check the headline details of the account.
      • Description and Images: Ensure you read all provided details and inspect images to avoid missing any critical information.

    Step 3: Proceed to Checkout

    1. Click the “Checkout” button for the account you’ve selected.
    2. On the checkout page, review the payment summary:
      • Order Price: The base price of the account.
      • Order Price After Discount: If a discount applies, this will reflect the reduced price.
      • Main Balance Deduction: Any amount covered from your PlayerBay account balance.
        • If your balance is insufficient, you’ll need to pay the remaining amount via debit/credit card or another payment method.
      • Payment Fees: Additional fees will apply if external payment methods are used.
      • Remaining Payment: The amount due via your selected payment method.
    3. Add necessary details, choose your payment method, and press the “Buy Now” button.

    Step 4: Access Your Order

    1. After completing the purchase, you’ll be redirected to your Order Page.
    2. You can find all your orders under the “Purchased Orders” section in the menu.

    Step 5: Contact the Seller

    1. On the order page, contact the seller through the order chat and wait for their response within the guaranteed delivery time.
      • If the delivery time is instant, you’ll see the account details immediately in the chat and above the order chat section.
    2. The seller will provide the account details and facilitate the account transfer.

    Step 6: Confirm Ownership

    1. Once you have received the account and verified that it matches the description:
      • Click the “Order Received” button on the order page.
      • Check all boxes in the confirmation window to confirm that you have successfully taken ownership of the account.
    2. If there are any issues (e.g., the seller is unresponsive, the account doesn’t match the description, etc.), click “Raise a Dispute” to involve customer support. They will assist in resolving the issue or processing a refund.

    Step 7: Utilize the Warranty Period

    1. After completing the order, you’ll have a free 5–14 day warranty period (depending on the game).
    2. If any fraud occurs—such as loss or alteration of the account—contact customer support via the order page to request a refund.

    By following these steps, you can confidently purchase accounts on PlayerBay with transparency and security.


    ​Security tips

    Old School Runescape account purchase

    • Before making any changes to the account, always make sure that the account is as described!
    • If everything is as described, make sure to change email and password of the account as well as billing information if any is present.
    • Please do not use common and easily guessable passwords.
    • Check whether your received account matches offer description and if everything is okay, please proceed to sale confirmation window to confirm your purchase within the warranty period (5 days from the moment of purchase).

    World of Warcraft Classic account purchase

    • Before making any changes to the account, always make sure that the account is as described!
    • If everything is as described, make sure to change email and password of the account as well as billing information if any is present.
    • Please do not use common and easily guessable passwords and do not change “Owner Name” and “Country”.
    • Initially, login to Battle.net to verify the new login IP for the account.
    • Afterwards, check whether your received account matches offer description and if everything is okay, please proceed to sale confirmation window to confirm your purchase within the warranty period (5 days from the moment of purchase).

    Fortnite account purchase

    • Do not contact Epic Games support from your new account. Buying accounts is against Fortnite’s rules and can lead to an account ban. Contact the seller or PlayerBay support if you have any issues.
    • Before making any changes to the account, always make sure that the account is as described!
    • If everything is as described, make sure to change email and password of the account as well as billing information if any is present.
    • Change the account password and add two-factor authentication to secure your Epic Games account.
    • Log in to the account email and change the password to secure your account email.