PlayerBay Blog

Category: Help

  • Deposits

    Deposits

    Payment Methods

    Users can pay for PlayerBay orders through Debit/Credit Card, Apple Pay, Google Pay, Cryptocurrencies (Bitcoin, Ethereum, Tether, Dogecoin, and more), iDEAL, and Klarna. PayPal is not currently supported as a deposit method.

    Deposit Fees

    All payments, regardless of method, incur an 8% percentage fee and a $0.30 flat fee. After depositing, you can use your PlayerBay balance for purchases without additional fees.

    Example: If you deposit $5, a fee of $5 * 0.08 + $0.30 = $0.70 will apply. You will pay $5.70 in total. If an order is canceled, $5 will be returned to your PlayerBay balance. If you receive a refund, the fees will also be refunded.

    Payment Method Details

    • Debit/Credit Card: Visa, Mastercard, JCB, American Express, and Discover are supported worldwide. Use a card with 3D Secure enabled to ensure acceptance. Refunds can take up to 5 business days, and verification may be required.
    • Apple Pay: Available worldwide on Apple devices using Safari. Ensure Touch ID is enabled for access. Refunds can take up to 5 business days, and verification may be required.
    • Google Pay: Supported worldwide on mobile devices using Google Chrome. A card must be linked to your Google Pay account. Refunds can take up to 5 business days, and verification may be required.
    • Cryptocurrencies: Payments in Bitcoin, Ethereum, Tether, Dogecoin, and more are supported. Deposits may take about 1 hour to process after blockchain confirmation. Refunds are processed only in Bitcoin, regardless of the cryptocurrency used for the deposit.
    • iDEAL: Available for users in the Netherlands. Payments are made in Euros (€). Verification may be required.
    • Klarna: Direct banking method available in Austria, Germany, Belgium, Netherlands, and the UK. Payments are made in Euros (€). Verification may be required.

    Additional Information

    Please ensure your payment information is accurate to avoid delays. If you encounter any issues with your deposit, contact PlayerBay support for assistance.

  • Refund and Return Policy

    Refund and Return Policy

    Overview

    This article describes PlayerBay’s refund and return policy across all categories. These policies guide PlayerBay’s decision in refunding orders when both parties are in disagreement.

    • Contact the seller first about product returns for refunds.
    • Refund requests are applicable within the warranty period (free or extended).
    • Refunds may take up to one week to process.

    Once an order is canceled, funds will be credited to your PlayerBay balance. Refunds back to the original payment method require contacting support.

    Accounts

    Eligible for Refund

    • The account was compromised.
    • The account was not delivered within the guaranteed delivery time.
    • Login details are incorrect.
    • The account is not full access (e.g., no email access or unable to change email).
    • The account is not as described and has not been altered by the buyer.

    Not Eligible for Refund

    • The order was delivered but purchased by mistake.
    • Login details were changed by the buyer.
    • The account was altered by the buyer (e.g., played on or items purchased).
    • The account was banned due to buyer actions (e.g., botting, toxic behavior).

    Boosting

    Eligible for Refund

    • The seller failed to deliver the boost within the guaranteed time.
    • The seller caused harm to the account (e.g., demotions, ruined stats).
    • Valuable items were used or taken without permission.
    • The seller used third-party programs causing bans.

    Not Eligible for Refund

    • The order was delivered but purchased by mistake.
    • The guaranteed delivery time has not passed.
    • Buyer actions interrupted the boost or access to the account.

    Currency & Items

    Eligible for Refund

    • The seller failed to deliver the order within the guaranteed time.
    • Items/currency were received through fraud or cheating.
    • Only partial delivery was made within the guaranteed time.

    Not Eligible for Refund

    • The order was delivered but purchased by mistake.
    • The guaranteed delivery time has not passed.
    • Incorrect account/character name provided by the buyer.

    Requesting Refunds

    To request a refund:

    • Contact the seller first. If the order was not completed, they may cancel it.
    • If there is a disagreement, raise a dispute.
    • Our team will investigate and take appropriate action.

    Refunds are credited to your PlayerBay balance. For refunds back to your original payment method, please contact support.

  • Terms of Service

    Terms of Service

    Introduction

    PlayerBay is a marketplace that allows users to offer, sell, and buy digital goods and services. By accessing or using our platform, you agree to be bound by these Terms of Service. If you do not accept these terms, do not use PlayerBay. For full legal details, review this document carefully.

    User Responsibilities

    • Age and Eligibility: Users must be at least 18 years old or meet the legal age of majority in their jurisdiction.
    • Account Security: Users are responsible for maintaining the confidentiality of their account credentials.
    • Prohibited Activities: Users must not engage in fraudulent activities, misuse the platform, or violate any applicable laws.

    Transactions and Fees

    PlayerBay facilitates transactions between buyers and sellers. All payments and refunds are processed according to our policies. Sellers are responsible for applicable fees, which are outlined on the Fees page.

    Intellectual Property

    All content, trademarks, and intellectual property on PlayerBay are owned by their respective holders. Users must not infringe on third-party rights when listing or purchasing items on the platform.

    Limitation of Liability

    PlayerBay provides services “as is” and “as available.” We are not liable for any damages resulting from your use of the platform. For specific limitations, review this section in detail.

    Amendments and Termination

    PlayerBay reserves the right to update these Terms of Service at any time. Continued use of the platform constitutes acceptance of the updated terms. We may terminate accounts for violations or inactivity.

    Contact Information

    If you have any questions about these terms, contact us at:
    Email: [email protected]

  • Privacy Policy

    Privacy Policy

    Introduction

    This Privacy Policy describes your privacy rights regarding the use, storage, sharing, and protection of your Personal Information by PlayerBay, operating the website playerbay.com (“Site”). It applies to the Site and all related sites, applications, services, and tools where this policy is referenced. Please check back periodically for updates.

    Scope and Consent

    • By using our Site, you acknowledge that you have read and accepted this Privacy Policy, the Site’s Terms, and all of the Site’s Policies.
    • Personal Information generally includes information that can identify a specific person. This does not include information that has been anonymized.
    • Third-party websites linked from our Site are not governed by this Privacy Policy.

    Collection of Personal Information

    You can browse the Site without telling us who you are. However, if you choose to provide Personal Information, it may include:

    • Name, email address, phone number, and physical address.
    • Transactional details and account activities.
    • Correspondences through the Site’s chat and other communication tools.
    • Device information, including IP address and browser data.

    Use of Personal Information

    • Provide services and customer support.
    • Prevent fraud, security breaches, and prohibited activities.
    • Improve services, content, and advertising.
    • Contact you for account-related issues or promotional purposes (with your consent).
    • Comply with legal obligations and protect PlayerBay’s rights.

    Storage and Security

    Your information is stored securely on our servers. We use encryption, firewalls, and other safeguards to protect your data. However, no system is 100% secure, so we encourage you to take precautions with your account.

    Sharing of Information

    • We may share your information with service providers who assist with our operations.
    • Information may be disclosed to law enforcement in response to legal requests.
    • We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent.

    Cookies and Tracking Technologies

    The Site uses cookies and similar technologies to enhance your experience, improve functionality, and deliver targeted advertisements. You can manage cookies through your browser settings.

    Contact Us

    If you have questions about this Privacy Policy, contact us at:

    Email: [email protected]
    Address: PlayerBay Privacy Team, 2301 S CAPITAL OF TEXAS HWY BLDG H AUSTIN, TX 78746.

  • DMCA Policy

    DMCA Policy

    Overview

    PlayerBay is committed to protecting intellectual property rights and complying with the Digital Millennium Copyright Act (DMCA). This policy outlines the steps for reporting copyright infringement or responding to a takedown notice.

    Reporting Copyright Infringement

    If you believe that content on PlayerBay infringes your copyright, you may submit a DMCA takedown notice. Your notice must include the following:

    • Your full name, mailing address, phone number, and email address.
    • A clear description of the copyrighted work you believe is being infringed, including its location on PlayerBay (e.g., URL or listing ID).
    • A statement that you have a good faith belief that the use of the material is unauthorized by the copyright owner, its agent, or the law.
    • A declaration, under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on their behalf.
    • Your physical or electronic signature.

    Submit your notice to:
    Email: [email protected]
    Mailing Address: PlayerBay DMCA Agent, 123 PlayerBay Street, Example City, EX 12345.

    Responding to a DMCA Takedown Notice

    If your content has been removed due to a DMCA takedown notice, and you believe it was removed in error or that you have the right to use the material, you can submit a counter-notification. Your counter-notification must include:

    • Your full name, mailing address, phone number, and email address.
    • Identification of the material that was removed or disabled, including its location before it was removed (e.g., URL or listing ID).
    • A statement, under penalty of perjury, that you have a good faith belief that the material was removed as a result of mistake or misidentification.
    • A declaration that you consent to the jurisdiction of the federal court in your location and that you will accept service of process from the person who submitted the DMCA takedown notice.
    • Your physical or electronic signature.

    Submit your counter-notification to:
    Email: [email protected]
    Mailing Address: PlayerBay DMCA Agent, 2301 S CAPITAL OF TEXAS HWY BLDG H, Austin, TX 78746.

    Additional Information

    Repeated infringement of intellectual property rights may result in the suspension or termination of your PlayerBay account. If you have further questions, please contact us at [email protected].

  • Bug Bounty

    Bug Bounty

    Why is the bug bounty a big deal?

    We love our in-house penetration testers. They’re talented white hat hackers who work hard to keep PlayerBay one of the most secure in-game item marketplaces in the world. However, there are only so many of them, and PlayerBay’s global infrastructure grows larger and more complex every month.

    Now, white hat hackers around the world can search our system for any flaws large or small and get paid for it. Bug hunters may earn rewards for anything from minor bugs to critical flaws, as long as they impact our service or security of the system.

    How does the bug bounty program work?

    1. You find something you think might be a bug, flaw, or vulnerability in our service.
    2. You report it to us via email: [email protected].
    3. Our dev team evaluates your report to determine the impact that the issue has on our service.
    4. You get cash in your PlayerBay balance depending on the severity of the issue you’ve uncovered.
    5. Bounties can range from $10 for minor issues to over $5,000 for critical flaws.
  • Pricing and Fees

    Pricing and Fees

    Sales Fees

    PlayerBay applies sales fees based on the category of the item being sold. Fees are only charged for completed transactions, not for canceled orders.

    • Currency: 5% sales fee. For example, if you sell currency worth $5, you will receive $4.75 in your PlayerBay balance.
    • Accounts, Items, and Boosting: 10% sales fee.

    Game-Specific Sales Fees

    Some games have different sales fees based on service requirements and market conditions. Explore the fees for each category below:

    Currency

    GameFee
    Rust Coins⬇️ 0%
    Garena Free Fire Diamonds⬇️ 0%
    EA FC24 Points⬇️ 0%
    Wuthering Waves Lunite⬇️ 0%
    Zenless Zone Zero⬇️ 0%
    Elder Scrolls Online Crowns⬇️ 0%
    PUBG G-Coins⬇️ 0%
    PUBG Mobile UC⬇️ 0%
    Brawl Stars Gems⬇️ 0%
    Genshin Impact Genesis Crystals⬇️ 0%
    Honkai: Star Rail Oneiric Shard⬇️ 0%
    Mobile Legends Diamonds⬇️ 0%
    Call of Duty Points⬇️ 0%
    Call of Duty Mobile CP⬇️ 0%
    Clash Royale Gems⬇️ 0%
    Clash of Clans Gems⬇️ 0%
    Growtopia Gems⬇️ 0%
    Valorant Points⬇️ 0%
    Old School RuneScape Gold⬇️ 1.5%
    RuneScape 3 Gold⬇️ 1.5%
    World of Warcraft Gold⬇️ 1.5%
    WoW Classic Era Gold⬇️ 1.5%
    WoW WotLK Gold⬇️ 1.5%
    Lost Ark Gold⬇️ 3%
    Warframe Platinum⬇️ 3%
    New World Gold⬇️ 3%
    Fortnite V-Bucks⬆️ 10%
    Pets Go Diamonds⬆️ 15%
    Fisch C$⬆️ 15%
    Pet Simulator 99 Gems⬆️ 15%
    Toilet Tower Defense Gems⬆️ 15%
    Blade Ball Tokens⬆️ 15%
    Anime Defenders Gems⬆️ 15%
    Anime Defenders Trait Crystal⬆️ 15%

    Items

    GameFee
    Old School RuneScape Items⬇️ 3%
    RuneScape 3 Items⬇️ 3%
    Roblox Items⬆️ 15%
    Adopt Me Items⬆️ 15%
    Anime Defenders Items⬆️ 15%
    Blade Ball Items⬆️ 15%
    Blox Fruits Items⬆️ 15%
    Murder Mystery 2 Items⬆️ 15%
    Pets Go⬆️ 15%
    Pet Simulator 99 Items⬆️ 15%
    Roblox Limiteds⬆️ 15%
    Roblox Rivals⬆️ 15%
    Roblox Anime Reborn⬆️ 15%

    Accounts

    GameFee
    League of Legends Accounts⬆️ 15%
    Adopt Me Accounts⬆️ 15%
    Anime Defenders Accounts⬆️ 15%
    Valorant Accounts⬆️ 15%
    Roblox Accounts⬆️ 15%
    Clash of Clans Accounts⬆️ 15%
    Brawl Stars Accounts⬆️ 15%
    Fisch⬆️ 15%
    Overwatch 2 Accounts⬆️ 15%
    Anime Vanguards⬆️ 15%
    Call of Duty Accounts⬆️ 20%
    Fortnite Accounts⬆️ 20%
    Rainbow Six Siege Accounts⬆️ 20%
    Grand Theft Auto 5 Accounts⬆️ 30%

    Deposit Fees

    Deposits incur an 8% percentage fee and a $0.30 flat fee. After depositing, you can use your balance without additional fees.

    Example: If you deposit $5, a fee of $0.70 will apply, and you will pay $5.70 in total. If an order is canceled, your balance will be refunded without additional fees.

    Withdrawal Fees

    Withdrawals are subject to method-specific fees. Ensure your withdrawal information is accurate to avoid delays.

    • Payoneer: 4% fee + $2 flat fee.
    • SEPA Bank Transfer: 4% fee + $5 flat fee.
    • Skrill: 5% fee + $1 flat fee.
    • Cryptocurrency: BTC/ETH incur a 6% fee + $20 flat fee.

    Example: If you withdraw $100 to Payoneer, a fee of $6 will apply, and you will receive $94.

    Additional Notes

    Payment and withdrawal fees are calculated based on transaction specifics. Refer to the examples provided for detailed calculations.

  • Withdrawals

    Withdrawals

    How to Withdraw Your PlayerBay Balance

    Users can make withdrawals of their PlayerBay balance via SEPA Bank Transfer, Payoneer, BTC, ETH, or Skrill. Withdrawals are processed automatically, except for BTC/ETH and SEPA withdrawals, which are processed by the PlayerBay Team and take up to 5 business days.

    Withdrawals are only available for sellers. You will see the withdrawal option after your first completed sale. The minimum withdrawal amount for all payment methods is $10, except cryptocurrency withdrawals.

    Withdrawal Fees

    • Payoneer: 4% percentage fee + $2 flat fee. Withdrawals are processed in USD ($).
    • SEPA Bank Transfer: 4% percentage fee + $5 flat fee. SEPA withdrawals are processed in Euros (€), with currency converted from USD to EUR at the time of submission.
    • Skrill: 5% percentage fee + $1 flat fee. Skrill withdrawals are processed in Euros (€), with currency converted from USD to EUR at the time of submission.
    • Cryptocurrency: BTC minimum withdrawal is $100; ETH minimum withdrawal is $200. Both BTC and ETH have a flat withdrawal fee of $20, plus a 6% withdrawal fee.

    Payment Method Details

    • SEPA (Single Euro Payments Area) Bank Transfer: Processed in Euros (€) and available for most banks in Europe. Ensure your bank account supports SEPA payments.
    • Skrill: Withdrawals are processed in Euros (€). You must have a Skrill account to receive funds.
    • Cryptocurrency: Cryptocurrency withdrawals are available for Bitcoin (BTC) and Ethereum (ETH). Ensure your wallet address is correct when requesting a withdrawal.
    • Payoneer: Withdrawals are processed in USD ($). Link your Payoneer account to request a withdrawal.

    Additional Information

    Please ensure that your withdrawal information is accurate and up to date to avoid delays. For further details about fees and supported payment methods, check out our article on Payment Fees.

    If you encounter any issues with your withdrawal, contact PlayerBay support for assistance.

  • TradeShield Help

    TradeShield Help

    TradeShield for Buyers

    PlayerBay’s TradeShield guarantees that all trades are legitimate and keeps you safe from scammers. PlayerBay takes full responsibility for the entire buying process in the marketplace. Buyers are fully protected against sellers who do not deliver their items or deliver items that are different from the original listing.

    PlayerBay holds the seller’s funds until you receive your order and confirm everything is okay. Once the item is delivered, the amount paid is released to the seller. If a dispute arises, PlayerBay protects the buyer by freezing the payment until the issue is resolved. If the item was not delivered or was not as described in the listing, the buyer will get a full refund.

    TradeShield for Sellers

    PlayerBay’s TradeShield protects all sellers from fraud and chargebacks. PlayerBay takes full responsibility for the entire selling process in the PlayerBay marketplace. All TradeShield features are completely free of charge and are in effect during every transaction.

    If fraudulent payments or chargebacks are attempted, PlayerBay protects sellers by fulfilling payments to sellers regardless of dispute outcomes. Sellers will always receive their payments for in-game items. PlayerBay resolves disputes with third-party payment providers without bringing users into the process.

    TradeShield Account Warranty

    To protect customers from account recovery fraud, PlayerBay enforces a 5-day warranty policy for account sales. During this period, buyers can dispute the purchase if they face issues such as loss or alteration of the purchased account. These issues can be resolved with the seller or through a refund request.

  • Seller Rules and Guidelines

    Seller Rules and Guidelines

    Overview

    All new offers should comply with the following rules. Breaking these rules can lead to account suspension, either temporarily or permanently.

    If you are selling accounts, make sure to also read: Account Seller Rules.

    Delivering Orders

    1. On-Time Delivery:
      Sellers must deliver orders within the guaranteed delivery time. Frequent late deliveries or failures may lead to listing removal.
    2. If You’re Late or Partially Delivering:
      Obtain buyer approval for any delays or incomplete deliveries. Failure to do so may result in full refunds if disputes arise.
    3. Marking Orders as Delivered:
      Only mark orders as delivered once fully completed. Premature marking may make buyers eligible for full refunds in disputes.

    What’s Prohibited

    1. Scamming or Fraud:
      Attempts to scam or defraud buyers will lead to permanent bans. PlayerBay has zero tolerance for scams.
    2. Outside Communication:
      All communication must remain on PlayerBay’s chat system, except for boosting orders requiring voice chat.
    3. Advertising:
      Advertising other websites or marketplaces is prohibited.
    4. External Payments:
      Payments must be made through PlayerBay. Discussing or arranging outside payments is forbidden.
    5. Be Respectful:
      Always treat buyers professionally, even during disputes. Harassment, threats, or insults are unacceptable.

    Handling Disputes

    1. Account/Boosting Orders:
      Respond within 12 hours with proof or a solution.
    2. Currency/Item Orders:
      Upload proof within 2 hours to avoid buyer refunds.
    3. Pending Delivery Orders:
      Upload proof of delivery immediately after sending currency/items.

    Feedback and Fairness

    1. Feedback Integrity:
      Follow PlayerBay’s guidelines for feedback. Misuse may result in action.
    2. Respect for Other Sellers:
      Do not slander or demean other sellers without basis.

    Marketplace Guidelines

    1. Holding Funds:
      Funds may be held for up to 30 days if scams or fraud are detected.
    2. No Random Listings:
      Lottery, raffle, or random offers are not allowed.
    3. Original Descriptions:
      Avoid copying other sellers’ descriptions unless exempt (e.g., smurf accounts).
    4. Fake Pricing:
      Unrealistic pricing of listings is prohibited.
    5. Correct Categories:
      Ensure offers are listed in the right category and game.

    Requirements for Sellers

    1. Age Limit:
      Sellers must be 18 years or older to use PlayerBay.
    2. One Account Per Seller:
      Multiple accounts are prohibited unless approved. Teams can share login details.

    Improving Your Listings

    1. Clear Descriptions:
      Keep titles and descriptions concise and relevant.
    2. No Copyrighted Images:
      Avoid using copyrighted images in listings or profile pictures.

    By adhering to these rules and guidelines, you can ensure a smooth and professional experience on PlayerBay!