PlayerBay Blog

Category: Buying

  • Prepaid/Gift Card Payment Method

    Gift cards that are accepted

    PlayerBay payment processing partners accept a variety of prepaid and gift card payment methods provided by:

    • Mastercard
    • Visa
    • Discover
    • American Express.

    However, please note that not all transactions may be successfully processed.

    We recommend using a debit or credit card whenever possible.


    Gift cards that are not accepted

    Other type of gift cards on our site are not acceptable, such as:

    • Amazon Gift Cards.
    • Apple Gift Cards.
    • Google Play Gift Cards.
    • Starbucks Gift Cards.
    • Walmart Gift Cards.
    • Target Gift Cards.
    • Best Buy Gift Cards.
    • Netflix Gift Cards.
    • Disney Gift Cards.
    • Xbox Gift Cards.
    • And other cards that are not provided by Mastercard, Visa, Discover or American Express.

  • Currency/Item Delivery Methods

    Understanding Delivery Methods for Your Purchase

    It’s essential to carefully read the product description, as the delivery method is often outlined there. Below are the common delivery methods you might encounter and how to ensure a smooth transaction:

    1. In-Game Delivery via Trade
      • How It Works: For this method, you’ll be asked to provide your in-game username during checkout. After completing your purchase, you will need to contact the seller to arrange a convenient time and location within the game for the trade.
      • Automatic Delivery Option: Some sellers offer automatic delivery, where the item is instantly delivered as long as you’ve entered the correct details during checkout. This eliminates the need for further coordination.
      • Tips for Success: Ensure your in-game username is accurate and up-to-date to avoid delays. It’s also a good idea to communicate promptly with the seller to finalize the trade.
    2. Delivery via Account URL Linking
      • How It Works: In this method, you’ll be required to provide the URL of your account, such as your Steam Account URL. The seller will deliver the items directly to this account.
      • No Coordination Needed: Since the delivery is linked directly to your account, there is no need to arrange a time or place for the transaction.
      • Tips for Success: Double-check that the account URL you provide is correct and active. This will ensure the items are delivered without any issues.
    3. Gifting Method
      • How It Works: The seller may ask for your username to send the items directly via the in-game gifting system. Alternatively, the seller might provide you with access to an account where the items are stored, allowing you to handle the gifting process yourself.
      • Flexibility: This method can be convenient if you want to manage the delivery on your own or if you need to send the items to a different account.
      • Tips for Success: If you’re provided with an account to manage the gifting, be sure to follow any instructions given by the seller to complete the process smoothly.

    Key Reminders for a Successful Delivery

    • Communication is Key: Stay in touch with the seller throughout the process, especially if the delivery requires coordination. Clear communication can help prevent misunderstandings and delays.
    • Double-Check Your Details: Whether it’s your username, account URL, or any other information, ensuring that these details are accurate will make the delivery process much smoother.
    • Understand the Delivery Method: Take the time to read the product description and understand which delivery method is being used. This will help you prepare accordingly and set proper expectations.

    By following these guidelines, you can ensure a seamless delivery experience and enjoy your purchase with minimal hassle.

  • How do I receive my Order?

    If you were not automatically redirected to the order page after purchasing your product, please follow these steps for easy navigation:

    1. Click here or Orders in the dropdown menu.
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    2. Make sure the Purchased Orders tab is selected. Click on your Order in the list below.
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    3. In the Order page, you will see the order details and a Live Chat with the seller. Communicate directly with the seller through the chat to arrange the delivery. The exact mode of delivery will depend on the game and type of item.
      Explanation of the order page can be found below. The layout of the order page might differ slightly if you’re dealing with an account, item, boosting, or currency order.
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    4. When the product is in your hands, go back to Order page, click Order Received and leave feedback for the seller. If you encounter some issues while receiving your Order and cannot solve them with the seller, you have an option to ask the PlayerBay Team for help by clicking Raise a dispute button.
      ​“Raise a dispute” option appears when order status is “Pending Delivery” or “Order Delivered”.

  • How do I receive account information from my seller?

    After purchasing your desired account, you should be redirected to the order page. If you’re having difficulty locating the order page and account details, please follow the guide below.

    Your purchased orders can be accessed here.

    1. Navigate Orders in the drop down menu at the top right corner where your avatar is.
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    2. Locate the order you’d like to view here:

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    3. If you purchased an order with instant delivery option, you will see account details at the top of the page, otherwise your account details will be manually delivered by the seller in the order chat. Use this image for order page navigation:
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    Click on an image to enlarge it.
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    The seller will send you all the necessary information about the account and help facilitate the change of email of the account if one is present via PlayerBay chat.

    After receiving the information:

    1. Log in to the account and make sure the credentials work.
    2. Check to see if the account has everything that was promised in the offer description.
    3. Log in to the account email if one is linked.
    4. Change the passwords for both the account and the email.
    5. Enable two factor authentication on the game account and email for extra security.

    If anything is wrong with the account: the credentials do not work, it is not as described, start by communicating with the seller via the order chat. The seller must assist you in resolving the issue.

    If the seller is unresponsive or unable to help, raise a dispute. The PlayerBay team will then review your order and provide a refund if necessary. The “Raise a dispute” option becomes available when the order status is either “Pending Delivery” or “Order Delivered.”
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    You can learn more about our dispute process here.

  • Deposits

    Deposits

    Users can pay for PlayerBay orders through Debit/Credit Card, Apple Pay, Google Pay, Cryptocurrencies (Bitcoin, Ethereum, Tether, Dogecoin and more), iDEAL and Klarna.
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    ​Fees
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    All payments, made by any payment method, will incur a percentage fee of 8% and a 0.3 USD flat fee. After making a payment, you are able to make purchases on PlayerBay with no additional fees.

    Example

    If you need to pay for an order worth 5 USD, a fee of 5 * 0.08 + 0.3 = 0.70 USD will apply. You will pay 5.70 USD in total. If the order is cancelled, 5 USD will be added to your PlayerBay Balance. If you receive a refund of the payment, the fees will be refunded too.

    Deposit payment methods

    • Debit/Credit Card – Debit/Credit Card – Visa, Mastercard, JCB, American Express and Discover cards are supported worldwide. Refunds can take up to 5 business days. Verification may be required for this payment method. Use a card with 3D Secure enabled to make sure your card is accepted.
    • Apple Pay – Apple Pay is supported worldwide on Apple devices (iPhone, Mac, iPad) using the Safari browser. Make sure you have touch ID enabled to see the payment method. Refunds can take up to 5 business days. Verification may be required for this payment method.
    • Cryptocurrencies – Crypto payments can take about 1 hour to show up in your account and will only go through after receiving blockchain confirmation. Make sure to send the exact amount of BTC or ETH displayed in deposit page to speed up processing. Crypto payments do not require any verification and have no payment limits. Refunds for crypto payments can only be done in Bitcoin, regardless of the cryptocurrency you paid in.
    • Google Pay – Google Pay is supported worldwide on mobile devices using Google Chrome. Make sure you have a card connected to Google Pay to see the payment method. Refunds can take up to 5 business days. Verification may be required for this payment method. Use a card with 3D Secure enabled to make sure your card is accepted.
    • iDEAL – Direct banking payment method, only available in the Netherlands. Payment is made in EUR. Verification may be required for this payment method.
    • Klarna – Direct banking payment method, only available in Austria, Germany, Belgium, Netherlands, UK. Payment is made in EUR. Verification may be required for this payment method.
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      Note: PayPal is not an available deposit method.
  • How to Buy an Account?

    How to Buy an Account?

    How to Buy an Account on PlayerBay.com

    Step 1: Navigate to the “Accounts” Section

    1. Select the “Accounts” section in the top bar of the PlayerBay.com website.
    2. Choose the game for which you wish to purchase an account.

    Step 2: Browse and Select an Account

    1. Look through the list of accounts available for your chosen game.
    2. Carefully review each listing:
      • Title: Check the headline details of the account.
      • Description and Images: Ensure you read all provided details and inspect images to avoid missing any critical information.

    Step 3: Proceed to Checkout

    1. Click the “Checkout” button for the account you’ve selected.
    2. On the checkout page, review the payment summary:
      • Order Price: The base price of the account.
      • Order Price After Discount: If a discount applies, this will reflect the reduced price.
      • Main Balance Deduction: Any amount covered from your PlayerBay account balance.
        • If your balance is insufficient, you’ll need to pay the remaining amount via debit/credit card or another payment method.
      • Payment Fees: Additional fees will apply if external payment methods are used.
      • Remaining Payment: The amount due via your selected payment method.
    3. Add necessary details, choose your payment method, and press the “Buy Now” button.

    Step 4: Access Your Order

    1. After completing the purchase, you’ll be redirected to your Order Page.
    2. You can find all your orders under the “Purchased Orders” section in the menu.

    Step 5: Contact the Seller

    1. On the order page, contact the seller through the order chat and wait for their response within the guaranteed delivery time.
      • If the delivery time is instant, you’ll see the account details immediately in the chat and above the order chat section.
    2. The seller will provide the account details and facilitate the account transfer.

    Step 6: Confirm Ownership

    1. Once you have received the account and verified that it matches the description:
      • Click the “Order Received” button on the order page.
      • Check all boxes in the confirmation window to confirm that you have successfully taken ownership of the account.
    2. If there are any issues (e.g., the seller is unresponsive, the account doesn’t match the description, etc.), click “Raise a Dispute” to involve customer support. They will assist in resolving the issue or processing a refund.

    Step 7: Utilize the Warranty Period

    1. After completing the order, you’ll have a free 5–14 day warranty period (depending on the game).
    2. If any fraud occurs—such as loss or alteration of the account—contact customer support via the order page to request a refund.

    By following these steps, you can confidently purchase accounts on PlayerBay with transparency and security.


    ​Security tips

    Old School Runescape account purchase

    • Before making any changes to the account, always make sure that the account is as described!
    • If everything is as described, make sure to change email and password of the account as well as billing information if any is present.
    • Please do not use common and easily guessable passwords.
    • Check whether your received account matches offer description and if everything is okay, please proceed to sale confirmation window to confirm your purchase within the warranty period (5 days from the moment of purchase).

    World of Warcraft Classic account purchase

    • Before making any changes to the account, always make sure that the account is as described!
    • If everything is as described, make sure to change email and password of the account as well as billing information if any is present.
    • Please do not use common and easily guessable passwords and do not change “Owner Name” and “Country”.
    • Initially, login to Battle.net to verify the new login IP for the account.
    • Afterwards, check whether your received account matches offer description and if everything is okay, please proceed to sale confirmation window to confirm your purchase within the warranty period (5 days from the moment of purchase).

    Fortnite account purchase

    • Do not contact Epic Games support from your new account. Buying accounts is against Fortnite’s rules and can lead to an account ban. Contact the seller or PlayerBay support if you have any issues.
    • Before making any changes to the account, always make sure that the account is as described!
    • If everything is as described, make sure to change email and password of the account as well as billing information if any is present.
    • Change the account password and add two-factor authentication to secure your Epic Games account.
    • Log in to the account email and change the password to secure your account email.