Author: Admin

Verification
In some cases, you may be asked to verify your identity or payment method before you are able to make purchases on the PlayerBay marketplace. This verification is in place to prevent fraud and protect our users, both buyers and sellers, from any illegitimate transactions.

You may be asked to complete verification when placing an order and will need to provide one or more documents. Submit the documents and they will be reviewed by the PlayerBay Team within 15 minutes. Then your account will be verified and you can place your order.

We take protecting user data and privacy very seriously. All personal information submitted to the PlayerBay website or through the support chat is handled and stored securely. You can learn more about how your data is collected, processed and used in our Privacy Policy.

Document types that we may request:
- Copy of your government-issued photo ID
- A selfie with your ID
- Photo of your credit/debit card
Verifying Your ID
- Submit a scan or photo of your ID for verification.
- Make sure the ID has your photo.
- We only accept government issued IDs like a drivers’ license or passport.
- Check that the ID is clearly visible and all details can be read.
- Do not submit an invalid or expired ID.
- If your ID has multiple sides or pages – submit all of them, not just the front or back.
- There must be a piece of paper with “PlayerBay” written on it near the ID or the site visible in the background.
- Do not submit an ID that belongs to another person, even a family member or friend.
  Note: there is no age limit when purchasing goods on our website.
Verifying Your ID Selfie
- Face the camera directly and make sure your face is visible.
- Hold your ID with the photo page visible, so it can be seen that it is the same ID.
- Take a selfie and submit it for verification.
- Make sure it is the same ID you submitted previously, do not use a different ID for the selfie.
- Do not submit ID selfies meant for other websites, such as a selfie with you holding a sign “Verification for Google.com”.
- Avoid dark rooms or having a bright light behind you, as if your face is not visible, your verification may be rejected.
Verifying Your Credit or Debit Card
- Take a photo of the front of the credit or debit card you used to pay for your PlayerBay.com order.
- Make sure the cardholder name, card type (Visa/Mastercard) and last 4 digits of the card number are clearly visible.
- You can cover other digits of the card number. You do not need to show all of them, only the last 4.
- Ensure that the name of the bank is clearly visible.
January 11, 2025
Account Suspension

While suspended, you can still access existing orders, chat, and finish ongoing transactions. However, you will not be able to deposit funds, buy offers, withdraw funds, or list any offers for sale while your account is suspended.

PlayerBay has a zero-tolerance policy for scamming and fraud. Any user involved in fraud, scams, chargebacks, or similar activity will be banned permanently with no exceptions.

Other offenses are considered on a case-by-case basis. Depending on the severity of your offense, you may receive anywhere from a 1-day suspension to a permanent ban.

Suspended users that have PlayerBay balance can still receive their funds. If you are a seller with balance and your account is suspended – contact support live chat to arrange a withdrawal. In cases where a seller is involved in fraud, we may hold your funds for up to 30-60 days before allowing a withdrawal.

January 11, 2025

Seller Verification Guide

We recommend verifying your account on your phone, as you will need to take and upload pictures to complete the verification process.

Seller Verification Process

This verification is voluntary and is triggered by users who wish to verify as sellers on our site. You will be prompted to verify as a seller when you proceed to create listings on our site.

Verification will not be submitted until you have completed all verification steps.

Have these items ready to complete the verification:

International ID with latin letters. Passport is the recommended option.
Device with front and back camera.
Paper and a pen.

Seller verification contains of four steps:

Select if you will be selling as an individual seller or a company.
Fill out your details: first name, last name and middle name if present. Select your date of birth and nationality. Below this information you will be prompted to fill your residency information.
Upload a picture of your ID and either a note that says PlayerBay.com or have PlayerBay website be visible in the background.
Take a selfie with the same ID you uploaded earlier, make sure your face is not covered and both face and your ID are clearly visible.

And that’s it! Your verification is submitted. Our verifying team will review it within 15 minutes.

All of your information is kept safe with end-to-end encryption. We work hard to keep it safe.

All verification photos are deleted 90 days after being submitted and they are not used by any third parties, their sole use is for PlayerBay verification process only.

My verification has been closed, why?

If your verification was closed, don’t worry – you are still able to make actions and purchases on our site. Closed verification means that it did not quite align with our policies. You can find more about our reasons below:

Reason	Meaning
User is not 18	Our platform requires users to be at least 18 years old to be able to sell, and this condition was not met.
Failure to complete the verification process	User has failed to finish all the necessary steps of the verification process. This could involve missing documents, incomplete forms, or failure to respond within the required time frame.
Verification does not meet our seller requirements	The submitted verification does not align with the platform’s requirements for sellers. This could include failing background checks, providing incorrect or insufficient documentation, or not meeting other specific criteria set for sellers.
Verification provided must be yours	The verification process was closed because the documents or information submitted do not belong to the user attempting verification.

Each of these reasons helps ensure the integrity of the platform by maintaining compliance with legal standards, preventing fraud, and ensuring that all users meet the required qualifications.

My verification was declined, why?

If your verification has been declined, it means that some information was not submitted as required. Our team will give you the reason of rejection, you will be able to see it in this page.

To successfully complete the verification, please resubmit it following the instructions provided by our team.

January 11, 2025

Prepaid/Gift Card Payment Method
Gift cards that are accepted

PlayerBay payment processing partners accept a variety of prepaid and gift card payment methods provided by:
- Mastercard
- Visa
- Discover
- American Express.
However, please note that not all transactions may be successfully processed.

We recommend using a debit or credit card whenever possible.

Gift cards that are not accepted

Other type of gift cards on our site are not acceptable, such as:
- Amazon Gift Cards.
- Apple Gift Cards.
- Google Play Gift Cards.
- Starbucks Gift Cards.
- Walmart Gift Cards.
- Target Gift Cards.
- Best Buy Gift Cards.
- Netflix Gift Cards.
- Disney Gift Cards.
- Xbox Gift Cards.
- And other cards that are not provided by Mastercard, Visa, Discover or American Express.
January 11, 2025
Currency/Item Delivery Methods
Understanding Delivery Methods for Your Purchase

It’s essential to carefully read the product description, as the delivery method is often outlined there. Below are the common delivery methods you might encounter and how to ensure a smooth transaction:
1. In-Game Delivery via Trade
  - How It Works: For this method, you’ll be asked to provide your in-game username during checkout. After completing your purchase, you will need to contact the seller to arrange a convenient time and location within the game for the trade.
  - Automatic Delivery Option: Some sellers offer automatic delivery, where the item is instantly delivered as long as you’ve entered the correct details during checkout. This eliminates the need for further coordination.
  - Tips for Success: Ensure your in-game username is accurate and up-to-date to avoid delays. It’s also a good idea to communicate promptly with the seller to finalize the trade.
2. Delivery via Account URL Linking
  - How It Works: In this method, you’ll be required to provide the URL of your account, such as your Steam Account URL. The seller will deliver the items directly to this account.
  - No Coordination Needed: Since the delivery is linked directly to your account, there is no need to arrange a time or place for the transaction.
  - Tips for Success: Double-check that the account URL you provide is correct and active. This will ensure the items are delivered without any issues.
3. Gifting Method
  - How It Works: The seller may ask for your username to send the items directly via the in-game gifting system. Alternatively, the seller might provide you with access to an account where the items are stored, allowing you to handle the gifting process yourself.
  - Flexibility: This method can be convenient if you want to manage the delivery on your own or if you need to send the items to a different account.
  - Tips for Success: If you’re provided with an account to manage the gifting, be sure to follow any instructions given by the seller to complete the process smoothly.
Key Reminders for a Successful Delivery
- Communication is Key: Stay in touch with the seller throughout the process, especially if the delivery requires coordination. Clear communication can help prevent misunderstandings and delays.
- Double-Check Your Details: Whether it’s your username, account URL, or any other information, ensuring that these details are accurate will make the delivery process much smoother.
- Understand the Delivery Method: Take the time to read the product description and understand which delivery method is being used. This will help you prepare accordingly and set proper expectations.
By following these guidelines, you can ensure a seamless delivery experience and enjoy your purchase with minimal hassle.
January 11, 2025
How do I receive my Order?
If you were not automatically redirected to the order page after purchasing your product, please follow these steps for easy navigation:
1. Click here or Orders in the dropdown menu.
2. Make sure the Purchased Orders tab is selected. Click on your Order in the list below.
3. In the Order page, you will see the order details and a Live Chat with the seller. Communicate directly with the seller through the chat to arrange the delivery. The exact mode of delivery will depend on the game and type of item.
  Explanation of the order page can be found below. The layout of the order page might differ slightly if you’re dealing with an account, item, boosting, or currency order.
4. When the product is in your hands, go back to Order page, click Order Received and leave feedback for the seller. If you encounter some issues while receiving your Order and cannot solve them with the seller, you have an option to ask the PlayerBay Team for help by clicking Raise a dispute button.
  “Raise a dispute” option appears when order status is “Pending Delivery” or “Order Delivered”.
January 11, 2025
How do I receive account information from my seller?
After purchasing your desired account, you should be redirected to the order page. If you’re having difficulty locating the order page and account details, please follow the guide below.

Your purchased orders can be accessed here.
1. Navigate Orders in the drop down menu at the top right corner where your avatar is.
2. Locate the order you’d like to view here:
3. If you purchased an order with instant delivery option, you will see account details at the top of the page, otherwise your account details will be manually delivered by the seller in the order chat. Use this image for order page navigation:
Click on an image to enlarge it.

The seller will send you all the necessary information about the account and help facilitate the change of email of the account if one is present via PlayerBay chat.

After receiving the information:
1. Log in to the account and make sure the credentials work.
2. Check to see if the account has everything that was promised in the offer description.
3. Log in to the account email if one is linked.
4. Change the passwords for both the account and the email.
5. Enable two factor authentication on the game account and email for extra security.
If anything is wrong with the account: the credentials do not work, it is not as described, start by communicating with the seller via the order chat. The seller must assist you in resolving the issue.

If the seller is unresponsive or unable to help, raise a dispute. The PlayerBay team will then review your order and provide a refund if necessary. The “Raise a dispute” option becomes available when the order status is either “Pending Delivery” or “Order Delivered.”

You can learn more about our dispute process here.
January 11, 2025

Account Seller Rules

General Account Seller Rules

Rule	Description
Provide concise and accurate product descriptions	Include features, delivery details, and limitations clearly.
No duplicate offers	Use the “Add Additional Account” feature for listing multiple accounts.
Avoid misleading descriptions or titles	Ensure your listings are transparent and accurate.
Clearly disclose any account limitations	Mention any restrictions or caveats regarding the accounts.
Do not manipulate listings for better visibility	Listings should not be unfairly altered to gain an advantage.

General Account Section Rules

Rule	Description
Only sell full access accounts	Shared, rented, or non-full access accounts are prohibited.
Accounts come with a 5-14 day Tradeshield protection period	Buyers are protected within this period for any issues.
Sellers remain liable for account recovery issues	Even after the warranty period, sellers are responsible for account recovery problems.
Account recovery violations result in permanent suspension	Any violation will lead to a permanent ban.
Sellers must not access sold accounts	Sellers cannot access accounts after they are sold unless specifically requested by the buyer.
Selling hacked, stolen, or illegal accounts is strictly forbidden	Such actions will result in immediate suspension.
Ensure instant delivery accounts have accurate details	All details for instant delivery accounts must be correct and reliable.

Game-Specific Seller Rules

Game	Seller Rule Example
League of Legends Accounts	Provide account rank, champions, skins, and other key details in the description.
Valorant Accounts	Ensure the account includes all advertised skins or credits.
Roblox Accounts	Clarify if the account includes any premium or exclusive items.
Clash of Clans Accounts	Mention the account’s level, upgrades, and resources.
Grand Theft Auto 5 Accounts	Clearly list game progress, properties, and assets included.
Fortnite Accounts	Highlight any rare or exclusive skins bundled with the account.
Call of Duty Accounts	Include game stats, unlocked weapons, and premium features.

January 10, 2025

Account Warranty
Free 5-Day Account Warranty

To keep customers safe, all account orders include a 5-day account warranty for free. If you have any issues with your new account, raise a dispute and provide information about what happened to get a refund. While the dispute is active, the warranty period remains active, even if solving your dispute takes more than 5 days.

Extended Warranty

Want more protection? For an additional fee, you can extend your account warranty to 3 months or 6 months. This feature is only available for select offers—look for the extended warranty option at checkout.

Your Warranty Covers
- The account does not work or is not as described.
- Loss of access due to account recovery by the seller.
- Account bans due to the ownership transfer.
- Account bans due to offenses made by the seller.
Your Warranty Does Not Cover
- Account bans due to your actions (e.g., you played on the account with cheats).
- Loss of access unrelated to the seller (e.g., you forgot your password).
- Account bans due to not following seller instructions (e.g., you were told not to contact game support but did so anyway).
- Reselling the account to someone else. If you resell the account, your warranty is void.
Submitting a Warranty Claim

With extended warranty, if you have any issues after the 5-day free period, submit a warranty claim, and our team will review your case within 3–5 business days. Please note that if your seller is attempting to assist you with your warranty claim, the review process for the claim might take longer than 3–5 days.

When your warranty claim is approved, you will receive a full refund of the account’s price, minus the warranty fee. Your warranty does not cover any items on the account or other additional expenses.

After your warranty period is over, while we no longer provide a money-back guarantee, PlayerBay will still help you if any issues come up. First, contact the seller about your issue in the order chat. If the seller does not respond, contact PlayerBay support, and we will get in touch with the seller on your behalf.
January 10, 2025
Work With Us
Why Become a Partner?

Collaborating with PlayerBay offers you the opportunity to grow your channel, connect with a wider gaming audience, and earn incentives for promoting our trusted platform. We are always looking for passionate creators who can help us reach new heights!

By becoming a partner, you’ll gain access to exclusive perks and be part of a growing community dedicated to revolutionizing the gaming marketplace.

How to Partner with Us
1. If you own a gaming channel, review our collaboration guidelines and ensure our mission aligns with your values.
2. Reach out to us via email: [email protected].
3. Include your channel URL and relevant metrics in your email (e.g., audience size, demographics, and engagement).
4. Once reviewed, our team will contact you to discuss partnership opportunities and next steps.
January 10, 2025

Author: Admin

Seller Verification Process

My verification has been closed, why?

My verification was declined, why?

Gift cards that are accepted

Gift cards that are not accepted

Key Reminders for a Successful Delivery

General Account Seller Rules

General Account Section Rules

Game-Specific Seller Rules

Free 5-Day Account Warranty

Extended Warranty

Your Warranty Covers

Your Warranty Does Not Cover

Submitting a Warranty Claim

Why Become a Partner?

How to Partner with Us